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Techstrong Group Launches Techstrong ITSM Community Platform to Bridge the Gap Between Agile, DevOps and ITSM
Techstrong Group launches new ITSM site to empower organizations to navigate the complete IT life cycle with greater efficiency, quality and agility. Boca Raton, FL, February 28, 2024 — Techstrong Group, the ...
Atlassian Delivers on Generative AI Promise for DevOps and ITSM
Atlassian's generative AI capabilities are now generally available across its Jira and Confluence suite of tools for managing IT and DevOps workflows ...
PagerDuty Previews Generative AI Copilot for ITSM
Under an early access program, PagerDuty, Inc. is making available a tool that brings generative AI capabilities to its ITSM platform ...
Atlassian Brings Generative AI to ITSM
Atlassian added generative AI capabilities to Jira Service Management, an ITSM platform built on top of Jira ...
DevOps and ITIL Integration: Driving Collaborative Agility in ITSM
Businesses face continuous pressure to deliver high-quality IT services efficiently. One emerging integration to meet these goals is between DevOps and IT service management (ITSM), more commonly known as DevOps+. DevOps+ is ...
The Role of AI in ITSM: SLAs, SLOs, SLIs and Error Budgets
In the complex landscape of ITSM, AI is emerging as a transformative force, enabling organizations to manage their systems with unprecedented precision and proactivity ...
Atlassian Launches ITSM Platform
Atlassian today extended its footprint in IT service management (ITSM) with the launch of Jira Service Management, a cloud-based platform designed to bridge the divide between DevOps and ticket-based approaches to managing ...
Atlassian Adds Asset Management to ITSM Portfolio
Atlassian this week announced it has acquired Mindville, a provider of IT asset management software that the company plans to integrate with its Jira ServiceDesk platform. Edwin Wong, head of product for ...
DevOps Deeper Dive: Apple Adds Fuel to ITSM Fire
Apple's acquisition this week of Fleetsmith, a provider of IT service management (ITSM) tools for Apple devices, is reigniting a fierce debate over how best to manage endpoints in heterogeneous IT environments ...
SRE Is the Most Innovative Approach to ITSM Since ITIL
For over a decade, ITIL has been the leading ITSM framework adopted by enterprises across the globe. So, what is driving a rapidly increasing interest in Site Reliability Engineering (SRE) as a ...
Virtual Instruments Aims to Meld DevOps, ITSM Worlds
Virtual Instruments today announced additions to an IT management platform that leverage machine learning algorithms to identify application drift and dynamically right-size virtual machines. Tim Van Ash, senior vice president of products ...
Radical Transparency in DevOps and ITSM Helps Achieve Excellent Customer Experience
Here’s what I’ve noticed after spending several years in service management: DevOps is coming up more in the conversations I’m having with service desk leaders. Usually, these conversations start with one of ...