Search Results for: service management
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SolarWinds Adds Service Management Platform to Portfolio
SolarWinds has added a service management capability to its portfolio as part of an effort to make it simpler for IT teams to align support services with specific functions. At the same ...
How AI Impacts Service Management
An increasingly larger number of IT service management tasks are becoming more automated as artificial intelligence (AI) is more broadly applied to IT operations (AIOps). The challenge now is determining what tasks ...
ITIL Practice Guides: Taking Your Service Management Journey Forward
Practice Guides provide IT teams with a set of guidelines for implementing the best practices needed to deliver IT as a service. Each one provides a concise overview of what’s required to, ...
How Reporting and Analytics are Applied to Service Management
IT service management teams thanks to advances in analytics and reporting tools have more visibility into IT operations management than ever. The challenge now is turning all those insights into actionable intelligence ...
How Service Management Drives Problem Management as an IT Discipline
As a framework for managing IT, the ITIL framework defines a set of best practices for managing problems and other types of incidents. The ultimate goal is to prevent these issues from ...
How Service Management Modernizes the IT Help Desk Experience
The latest edition of the ITIL 4 framework specifically addresses the need to employ best practices to turn IT help desks into a service desk that improves the user experience by relying ...
Organizational Integration With Service Management
With its focus on value, collaboration, and continual improvement, ITIL 4 helps you identify and close the gaps in your IT service management practices and ensure your efforts are aligned with your ...
DevSecOps Principles in Service Management
The introduction of DevOps and SRE heralded widespread disruption in the world of service management over the last decade. But in the last few years, there has been particular focus on security ...