The award-winning Cyara CX Assurance Platform helps companies accelerate CX (customer experience) development, increase quality across all digital and voice channels, and assure the quality of customer journeys from beginning to end. The Cyara platform spans from CX design, through functional and regression testing, to performance testing and production monitoring.
Cyara puts CX systems through extensive performance and load-testing, ensuring systems work at scale. Cyara supports continuous updates and testing, and delivers real-time CX insights via desktop or mobile phone, enabling customers to identify any issues and troubleshoot problems. The company also provides Cyara Accelerator for Cloud Migration to automate and simplify the migration of contact centers to the cloud—de-risking what can otherwise be a long, complex, and often labor-intensive project.
Cyara’s collaborative environment fully supports an Agile/DevOps framework, helping organizations rapidly innovate and continuously update their CX. The Cyara CX Assurance Platform integrates with leading technology solutions for Agile, DevOps, and incident management including Splunk, Jira, and ServiceNow. With these integrations, Cyara’s customers can more quickly and conveniently troubleshoot and resolve CX issues such as dropped calls or delays, and better utilize enterprise toolchains that support Agile software development and operations.
Cyara’s customers include leading brands across a variety of consumer and business segments including technology, insurance, finance, travel, and retail.