Catchpoint Adds Industry-First Site Reachability Diagnostics to its Real User Monitoring Capabilities

First-of-its-Kind Feature Provides Real-Time Identification and Root Cause

Analysis of Site Visitors Experiencing Downtime

New York, NY – (September 27, 2018)  Catchpoint™, a pioneer in Digital Experience Monitoring (DEM), today announced it is adding site reachability diagnostics to its Real User Monitoring (RUM) solution. This industry-first feature, available October 8, enables organizations to instantly know when real users cannot reach a web site, helping them quickly and proactively repair site availability problems for their users.

Organizations previously had no way of knowing if a given web site visitor could not access a site. Using Catchpoint RUM with Reachability Diagnostics, they can immediately learn when these events occur, as well as the root cause of the outage. If a site is unreachable through Google Chrome, it will automatically grant permission for reachability diagnostics to be relayed to the customer’s RUM data repository. This could include, for example, information such as a DNS outage in a particular region, a 404 error, or third-party outage.

“Site reachability diagnostics enriches our RUM data, helping organizations consistently stay a step ahead in detecting unplanned downtime,” says Mehdi Daoudi, CEO and co-founder of Catchpoint. “When used in concert with our Synthetic Monitoring, our customers can make powerful correlations to root out availability problems with superior accuracy and precision.”

Catchpoint’s RUM solution measures the interactions and behaviors of real users once they enter a website or application, helping organizations identify and prioritize areas for optimization. RUM data can reveal which are the most popular landing pages and conversion paths, and how performance patterns impact user behavior. For example, RUM data can reveal if a particular step within a multi-click conversion process is too slow, and how this impacts shopping cart abandonment rates.

Site reachability has traditionally been a blind spot within RUM, since measurements are only gathered once a real user has entered a site or application. This is why Catchpoint recommends combining RUM with synthetic monitoring – which simulates end-user traffic generated from the cloud to confirm reachability across geographies – to deliver the most comprehensive web performance (speed, availability) information.

The new feature requires no additional code deployments for Catchpoint RUM customers. It can be used alone or in concert with Synthetic Monitoring for maximum insights; for example: cross-referencing synthetic monitoring data with RUM reachability diagnostics to reinforce certainty of downtime in a particular region, and what factor is causing it.

“These new capabilities validate our mission to provide the richest, most contextual and actionable data and insights on digital service performance,” continues Daoudi. “As today’s end users grow increasingly intolerant of downtime, site reachability diagnostics within RUM offer another dimension for identifying and rectifying availability problems, thus reducing mean-time-to-repair (MTTR).”

Learn more about Catchpoint’s RUM with Reachability Diagnostics feature here: http://blog.catchpoint.com/2018/09/27/identify-website-availability-issues-with-real-user-monitoring/

About Catchpoint

Catchpoint is revolutionizing end-user experience monitoring to help companies deliver amazing digital experiences. Our platform provides complete visibility into your users’ experiences from anywhere – and real-time intelligence into your applications and services to detect and fix issues faster. We are proud to partner with digital innovators like Google, L’Oréal, Verizon, Oracle, LinkedIn, Honeywell, Priceline, and Qualtrics, who trust Catchpoint to improve their brand experience and drive their business success. See how Catchpoint can reduce your Mean Time to Detect at www.catchpoint.com/freetrial.

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