Catchpoint Introduces Breakthrough Network Insights: Industry’s Only Solution Combining Complete Application and Network Layer Visibility

New Advanced Border Gateway Protocol Monitoring Combines with Domain Name System, Traceroute, Enterprise and Endpoint Monitoring, Enabling Companies to Maximize Their Digital Performance

New York, NY – (October 17, 2019) Catchpoint™, the leader in next-generation Digital Experience Monitoring (DEM), today announced Network Insights, an out-of-the-box network visibility solution that addresses a major visibility gap for IT teams responsible for delivering high performing digital services to customers and employees.

Network Insights combines new Border Gateway Protocol (BGP) monitoring with existing Domain Name System (DNS), Traceroute, Enterprise and Endpoint monitoring to provide full visibility into all network layers. This proactive network monitoring solution allows enterprises to eliminate blind spots created by the unstoppable migration of apps and services to the cloud and increasing use of the internet to deliver services to customers and employees.

Traditional network monitoring products aimed at legacy data center deployments are simply incompatible with modern digital delivery chains. They rely on expensive physical probes and appliances to collect and analyze network traffic.  In contrast, Catchpoint’s Network Insights offers enterprises instant network visibility, without deploying probes, appliances, software consoles or complex agents. The return on investment is immediate.

This immediate customer ROI and instant visibility is possible thanks to Catchpoint’s unique approach to monitoring. Network Insights is powered by Catchpoint’s Global Monitoring Network, the industry’s largest and most diverse monitoring infrastructure, deployed in more than 825 backbone, broadband, wireless, cloud, and last mile locations around the globe. This allows teams to proactively detect network-related issues and identify their root causes quickly from any geography where their end users are located, decreasing mean-time-to-repair (MTTR) and mean-time-to-detect (MTTD), therefore protecting the end-user experience.

“Cloud, SaaS and the Internet are incredible digital transformation enablers, but they create huge visibility gaps as enterprises are losing direct control of infrastructure and applications,” says Mehdi Daoudi, CEO and co-founder of Catchpoint.

“The network is often the culprit for degraded digital performance and network engineering teams need insights to understand how the network is affecting customer and employee experiences and, equally important, gain actionable data for improving performance. Integrated visibility across the end user, the application and the all network components can now finally provide the comprehensive network level view our customers require.”

Catchpoint’s Network Insights consists of the following four components:

• BGP Monitoring: BGP is a protocol that manages how packets are routed across the internet via the exchange of information between edge routers.  Changes in BGP routes – either through malicious attacks or human error – can negatively affect service availability, directly impacting end users. Catchpoint’s advanced BGP monitoring quickly detects problems such as route hijacks, policy configuration issues, route flaps and peering issues, and surveys route health and events such as announcements or withdrawals.
• DNS Monitoring: Catchpoint is the only vendor to offer two types of DNS monitoring: DNS Direct and DNS Experience. DNS Direct tests directly query name servers to provide availability data and ensure the responses delivered are accurate. DNS Experience tests emulate recursive nameservers to measure latency and availability of servers in the DNS resolution chain.
• Traceroute Monitoring: Powered by the most widely distributed testing infrastructure in the industry, this feature provides visualizations of the network path (including multi-cloud and hybrid cloud environments) from all over the globe with automated systems (AS) and router granularity. This allows teams to collect data from every hop so they can pinpoint root causes quickly. Understanding what is causing latency and/or packet loss helps network teams quickly solve router issues or peering problems to reduce end-user impact.
• Enterprise and Endpoint Monitoring: Catchpoint Enterprise nodes are deployed within the enterprise network and provide bidirectional detection of performance problems with on-prem hosted applications or degraded employee experiences. Complementary to this, Catchpoint’s Endpoint monitoring reaches all the way into the employee device, collecting and analyzing from the employee’s browser and workstation, eliminating what is often the final visibility gap. Both provide the ability to run continuous traceroutes to collect and analyze network data.

“The proactive approach offered by Network Insights allows customers to not only prevent end users from experiencing network-based service outages, but also quickly rule out network issues during the triangulation phase, when every second counts,” continues Daoudi. “Alternative monitoring approaches, which don’t address problems at all network layers and only capture end-user performance data from a limited number of geographies or vantage points, lead to far too many performance blindspots.”

About Catchpoint

Catchpoint, the global leader in Digital Experience Monitoring (DEM), empowers business and IT leaders to protect and advance the experience of their customers and employees. In a digital economy, enabled by cloud, SaaS and IoT, applications and users are everywhere. Catchpoint offers the largest and most geographically distributed monitoring network in the industry – it’s the only DEM platform that can scale and support today’s customer and employee location diversity and application distribution. It helps enterprises proactively detect, identify, and validate user and application reachability, availability, performance and reliability, across an increasingly complex digital delivery chain. Industry leaders like Google, L’Oréal, Verizon, Oracle, LinkedIn, Honeywell, and Priceline trust Catchpoint’s out-of-the box monitoring platform, to proactively detect, repair, and optimize customer and employee experiences. Learn more at www.catchpoint.com/.