IT Help Desk
Top 4 Challenges for Developer Teams in 2021
Matt Pillar | | app monitoring, customer service, digital experience, no-code/low-code, software developersAs remote work continues into 2021, developer teams are still navigating the new landscape for working across distributed teams and how this new way of working affects product delivery. In particular, there ...
Survey Finds IT Teams Rising to COVID-19 Challenge
In many ways, the COVID-19 pandemic has been the ultimate test for IT teams. The bulk of many workforces overnight became remote workers. Many of those end users are now starting to ...
Intelligent Virtual Assistants and Their Role in Helping Brands Transform Customer Experiences
Saloni Walimbe | | ai, artificial intelligence, chatbots, customer service, intelligent virtual assistants, IVAs, machine learning, virtual assistantsThe relationship between computers and humans has undergone a significant paradigm shift over several decades. From the emergence of the web in 1995 to applications or apps in 2005, technology has grown ...
Splunk Adds Remote Workforce Metrics Dashboard
Splunk has made available a Remote Work Insights dashboard designed to help IT administrators track and identify the most relevant IT metrics for a workforce that is working from home to help ...
COVID-19 Response: Espressive Makes AI Help Desk Free for 90 Days
Mike Vizard | | ai, artificial intelligence, chatbots, COVID-19, help desk, SaaS, software as a serviceEspressive, a provider of a help desk software that makes extensive use of artificial intelligence (AI), announced this week it will provide free access to its software-as-a-service (SaaS) platform for the next ...
Sparkhound Unveils Pop-Up Service Desk
Sparkhound, a provider of managed IT services, has launched a Pop-Up Service Desk designed to augment the existing capabilities of internal IT teams during a major transition. Chris Kimmel, managing director for ...
