Survey: Internal IT Teams Embrace ‘DevOps Inspired’ Processes

The “2020 State of Application Services” survey published today by F5 Networks suggests more IT organizations than ever are adopting some elements of DevOps principles to manage an increasingly diverse application portfolio.

Based on a global survey of 2,600 IT professionals, the report finds 63% of organizations still place primary responsibility for application services within IT operations. However, more than half the organizations surveyed said they are moving toward “DevOps-inspired” teams. In addition, 73% of respondents said their organizations are automating network operations to boost efficiency.

Lori MacVittie, principal technical evangelist for F5 Networks, said the report makes it clear many IT organizations are trying to adopt best DevOps practices gradually. They may in some cases set up dedicated DevOps teams, but the preference long-term is trending toward a more evolutionary transition, she said.

At the same time, application environments are becoming more complex at a faster rate. The survey finds three-tier web and mobile application architectures come are most common (40%), followed by client-server applications (34%), microservices/cloud-native applications (15%) and mainframe monolithic applications (11%). The survey also finds 87% of organizations are using multiple clouds, but only 27% of respondents will have more than half of their applications in the cloud by the end of 2020. It’s also worth noting less than half the applications being managed (45%) are external-facing.

In terms of application services deployed today, the most common are SSL VPN and security services such as firewall, IPS/IDS, antivirus and spam mitigation, followed by load balancing, global server load balancing and DNS and web application firewall (WAF) and distributed denial of service (DDoS) protection. In the next 12 months, however, software-defined wide area networks (SD-WANs) take the top slot at 41%, followed by DNSSEC (37%) and service mesh (37%). Botnet protection, anti-fraud and common performance optimization services fill out the top six, with 36% of organizations planning to deploy each.

MacVittie said the survey results make it clear IT organizations will find themselves having to cope with more complex IT environments for years to come, with the most intense pressure being on cybersecurity. The survey finds 71% of organizations admit to having a skills gap in security.

Overall, 62% of respondents said they are confident in their ability to protect applications in an on-premises data center. However, only 45% of respondents said the same for applications residing in public clouds.

The study also suggests there is a strong link between organizations that have embraced digital business transformation and the need to build and deploy applications faster. A total of 80% of respondents said their organizations are executing on some form of digital transformation.

However, as organizations make that transition, it is apparent IT teams are challenged by the need to be more responsive to the business, said MacVittie. The day is coming to an end when IT could operate as a utility that was managed by open and closing tickets as regimented tasks were completed. IT teams need to embrace DevOps to respond faster to rapidly changing business conditions, she said.

It’s unclear how long it may take for best DevOps practices to be absorbed across mainstream IT teams. However, the one thing that is clear is that many of the DevOps concepts associated with ruthlessly automating IT in the name of agility are finally starting to hit home.

— Mike Vizard