Tag: customer experience

Mobile DevOps requires a robust and streamlined strategy for success The mobile revolution of the last 20 years has radically changed our everyday lives. That’s not just the way we communicate, but ...

As developers and entrepreneurs create new products and services, it is critical for a powerful communication solution to sit at the heart of the solution and support all customer engagement. Reason being, when ...

2019 was an exciting year for DevOps practitioners, with DevOps adoption continuing to grow at a fast pace. Most organizations were either executing or evaluating their DevOps strategies. So, what is 2020 ...

In today’s hyper-competitive world, releasing early and often is a business necessity. When done right, this unrelenting commitment to speed enables product teams to quickly respond to shifting market conditions. But sometimes, ...

In our fast-moving digital economy, organizations across just about every industry are faced with a stark reality: to remain competitive and deliver the best possible customer experience, they must evolve continuously. The ...

Here’s what I’ve noticed after spending several years in service management: DevOps is coming up more in the conversations I’m having with service desk leaders. Usually, these conversations start with one of ...

Everyone has bad days. Every company has been through some kind of outage due to a buggy database deployment. Even the best of the best, with highly trained staff, world-class best practices ...

A survey of 358 strategic IT decision-makers in enterprise organizations across North America and Europe conducted by the market research firm GigaOm on behalf of SolarWinds, a provider of IT management tools, ...

Organizations are embracing product experimentation as a tool for continuous improvement Companies that embrace product experimentation are able to capture highly accurate data about markets and product ideas and gain intelligence about ...

At the Adobe Summit 2019 conference this week, Adobe detailed that its Adobe Experience Cloud customer experience ecosystem is reliant on a set of best DevOps processes that is wrapped around a ...

In this DevOps Chat we speak with Cyara CEO and co-founder, Alok Kulkarni, about how DevOps is helping in the customer experience arena. Cyara has carved out a leadership role in bringing ...

These days, it’s not enough for companies to offer quality products or services; they must deliver an exceptional customer experience. In fast-changing environments, continual innovation on the front lines of customer service ...