customer service

Forget Automation: Why IT Should Take UX Cues From Fine Dining

As a college student, I worked at a five-star Italian restaurant where I learned the discipline and practice of customer…

2 years ago

Next-Level Tech: DevOps Meets CSOps

Operations are some of the most important aspects of an organization. In tech, DevOps has dominated the conversation due to…

2 years ago

How Retailers Can Prosper in the Age of eBay and Prime

It feels like a long time since the beginning of the pandemic, where once malls and city centers were alive…

2 years ago

Top 4 Challenges for Developer Teams in 2021

As remote work continues into 2021, developer teams are still navigating the new landscape for working across distributed teams and…

3 years ago

Build Better CX Across the Entire User Journey with AIOps

Ready or not, digital experiences are now the gateway to customers and the standard-bearer of a company’s brand. Yet, as…

4 years ago

Intelligent Virtual Assistants and Their Role in Helping Brands Transform Customer Experiences

The relationship between computers and humans has undergone a significant paradigm shift over several decades. From the emergence of the…

4 years ago

FRESHeTECH FRESHeBUDS Pro, Even DevOps Can’t Help A Bad Product & Company

At DevOps.com we spend a lot of time talking about the many companies who are making tremendous progress building better…

7 years ago

DevOps Is About Serving The Customer: Q&A with Shridhar Mittal

As a longtime proponent of continuous delivery and fast deployment schedules, Shridhar Mittal has advocated for DevOps operational patterns since…

10 years ago