Today, many organizations are starting to use voice or text-enabled chatbots for the first time or already have chatbot systems…
Operations are some of the most important aspects of an organization. In tech, DevOps has dominated the conversation due to…
Ask anyone to name their favorite brand, and they’ll often respond with minimal hesitation. Prod a little further and the…
In this week’s The Long View: Improving U.S. government CX, how much money Mozilla makes, and the latest on the…
Delivering a seamless customer experience (CX) has become a top priority for companies undergoing digital transformation initiatives, as 85% of…
Design systems were all the rage half a decade ago, with an explosion of open source resources made public by…
I’ve built apps, in some shape or form, for about 20 years now. During this time, I’ve always started the…
These days, it’s not enough for companies to offer quality products or services; they must deliver an exceptional customer experience.…