ITSM

AIOps Success Requires Synthetic Internet Telemetry Data

The data used to train AI models needs to reflect the production environments where applications are deployed.

18 hours ago

Techstrong Group Launches Techstrong ITSM Community Platform to Bridge the Gap Between Agile, DevOps and ITSM

Techstrong Group launches new ITSM site to empower organizations to navigate the complete IT life cycle with greater efficiency, quality…

2 months ago

DevOps 2024: DevOps Isn’t Dead; Long Live DevOps

Well, it has been quite the year in general and quite the year as it relates to DevOps. As I…

4 months ago

All Your IT Team Wants This Holiday Season is a Break!

They say the best gifts are the ones you can’t wrap. That holds true for IT teams, too. So give…

4 months ago

PagerDuty Previews Generative AI Copilot for ITSM

Under an early access program, PagerDuty, Inc. is making available a tool that brings generative AI capabilities to its ITSM…

5 months ago

IT Service Incidents Are Becoming More Frequent, Survey Says

A Transposit survey found the majority of respondents saw more frequent service incidents that affected their customers over the past…

6 months ago

Atlassian Brings Generative AI to ITSM

Atlassian added generative AI capabilities to Jira Service Management, an ITSM platform built on top of Jira.

6 months ago

DevOps and ITIL Integration: Driving Collaborative Agility in ITSM

Businesses face continuous pressure to deliver high-quality IT services efficiently. One emerging integration to meet these goals is between DevOps…

6 months ago

SolarWinds Adds Service Management Platform to Portfolio

SolarWinds has added a service management capability to its portfolio as part of an effort to make it simpler for…

7 months ago

The Role of AI in ITSM: SLAs, SLOs, SLIs and Error Budgets

In the complex landscape of ITSM, AI is emerging as a transformative force, enabling organizations to manage their systems with…

9 months ago