Before the pandemic, digital transformation was a five-year plan for many companies — or in some cases, a distant vision that kept getting kicked down the road. Now, companies in every industry face an urgent imperative to adapt to an increasingly online-first world: If you don’t go digital, fast, you’re simply out of the game.
Increasing productivity has been critical for companies as they make this shift. But too often, speed is hindered by time-consuming and repetitive processes that companies can and should easily automate. By automating mundane tasks, employees and businesses can focus on what really matters — increasing scale in today’s work-from-anywhere world, and improving experiences for both employees and customers.
Fundamentally, automation is about digitizing existing business processes to streamline results, and it will be a key element in helping businesses survive and get back to growth. Until now, many companies have focused on applying these tools to the front office: sales, marketing, commerce and supply chains. With most employees now working remotely, it’s harder than ever for team members to do their jobs efficiently. Automating the back office and improving the employee experience is key for businesses to achieve the speed they need to thrive right now.
Here are three key advantages of bringing automation to the back office:
Not everything can be automated, but there’s a lot of room to take the drudgery out of most roles. Take onboarding, for example. Traditionally, when a new hire started, everything happened in person: They attended an orientation, picked up their laptops at the tech bar, met with benefit providers — all of which required orchestration on the part of human resources. With automation, all of this manual coordination can be replicated with an intelligent workflow capable of guiding employees through an onboarding process customized to their specific role and location.
In another example, HR departments are facing an unprecedented volume of queries about policies around caring for children and other dependents. Using low-code development, companies can easily set up automated, online bots to handle frequently asked questions and guide employees through processes needed to enroll in new services. Automating these queries with bots not only makes the employees themselves more productive, but it also delivers better experiences for both the HR team and the employees seeking answers.
In today’s world, there is no alternative to a digital business model. Automation is the recipe that will help companies achieve the speed they need to survive now and the edge they need to thrive in the future.
And there is no turning back — automation is here to stay, regardless of the trajectory of the pandemic. The process of change is never easy, but done right, automation not only leads to a more agile workforce, but also to a happier one.
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