Many have heard the term “Learning Organization” and attempt to train their workforce to find areas of continuous improvement. What doesn’t happen is teams leveraging monitoring to help improve IT. Beyond the focus on maintaining systems at 100% uptime, IT needs to learn as well. That requires more than ingesting new information. It requires applying that new knowledge in order to truly learn.

• The distinction of MTTR and it’s importance over MTBF
• What it means to be a “Learning Organization”
• How to identify if you are making the best use of your IT Operation metrics