Adam Hert is a product manager and the technical account manager of customer success at SolarWinds, a role he has held since 2016. In his role, he provides technical solutions for Traceview customers. Prior to joining SolarWinds, Adam was a founder and software developer at Knackd. He also served as a technical support engineer at AppNeta.
We live in an increasingly “as-a-service” world. From software as a service (SaaS) and platform as a service (PaaS) to functions as a service (FaaS) and SaaS-delivered applications, service delivery has become ...