Avishai Sharlin is general manager of Amdocs Technology. Among his wide range of responsibilities are Amdocs' involvement in cloud, microservices, security and infrastructure; portfolio technology, including B2B and enterprise, digital identity and more; new growth engines, offerings and technologies; and entertainment. This latter domain includes strategizing and developing technology for customers' media and entertainment lines of business.
Back when the technology industry made its cloud predictions for 2020, no one forecasted the impending impact of COVID-19. Across the board, the pandemic has changed the way consumers have digital experiences, ...