Latest from Jeroen
IT Services and DevOps: Friends, Not Foes
Development and operations, aka DevOps, is the marriage between software development and IT operations. The goal of a DevOps team is two-fold: to more quickly make products that are better for customers, and to align more closely with business goals. While it sounds pretty great, something doesn’t sit well. What about your service department? Service […]
Mar 31, 2020 · 3 minAll articles by Jeroen Boks
Showing 1–3What Developers Must Know About Threat Modeling
Threat modeling is a process that far few developers seem to pursue, but it is a process that helps you and your team to model all potential threats to your application. Essentially, threat modeling is your thinking through all of the potential threats against an application. Doing so is virtually as easy as putting together […]
Radical Transparency in DevOps and ITSM Helps Achieve Excellent Customer Experience
Here’s what I’ve noticed after spending several years in service management: DevOps is coming up more in the conversations I’m having with service desk leaders. Usually, these conversations start with one of the similar questions: DevOps is going to be the death of ITSM, correct? Alternatively, some consider DevOps as a challenge, and ITSM doesn’t […]