Jeroen Boks

Jeroen Boks is CIO at TOPdesk. TOPdesk develops, implements and supports software that helps organizations efficiently manage the services they provide. TOPdesk's software is for organizations of all sizes, from small businesses to large multinationals, and is available as a local installation or in the cloud.

IT Services and DevOps: Friends, Not Foes

March 31, 2020 | developers, devops, IT operations, IT service management, ITSM

Development and operations, aka DevOps, is the marriage between software development and IT operations. The goal of a DevOps team is two-fold: to more quickly make products that are better for customers, ...

What Developers Must Know About Threat Modeling

October 14, 2019 | application security, development team, risk management, threat modeling, threat monitoring

Threat modeling is a process that far few developers seem to pursue, but it is a process that helps you and your team to model all potential threats to your application. Essentially, ...

Radical Transparency in DevOps and ITSM Helps Achieve Excellent Customer Experience

August 26, 2019 | agile culture, customer experience, devops, devops teams, ITSM, Radical transparency

Here’s what I’ve noticed after spending several years in service management: DevOps is coming up more in the conversations I’m having with service desk leaders. Usually, these conversations start with one of ...