Jeroen Boks

Jeroen Boks is CIO at TOPdesk. TOPdesk develops, implements and supports software that helps organizations efficiently manage the services they provide. TOPdesk's software is for organizations of all sizes, from small businesses to large multinationals, and is available as a local installation or in the cloud.

Radical Transparency in DevOps and ITSM Helps Achieve Excellent Customer Experience

August 26, 2019 | agile culture, customer experience, devops, devops teams, ITSM, Radical transparency

Here’s what I’ve noticed after spending several years in service management: DevOps is coming up more in the conversations I’m having with service desk leaders. Usually, these conversations start with one of ...