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Joshua Platt

Joshua Platt is currently vice president, products at SmartDraw Software in San Diego, California where he wears many hats—sometimes all at the same time. A writer, speaker, and occasional podcaster, he is passionate about helping DevOps teams communicate effectively and cohesively. You can often find him hurtling down single track on a mountain bike, just do not tell his life insurance.
ServiceNow, Salesforce and Atlassian Work Together

Crossing the Ecosystem Boundaries: How ServiceNow, Salesforce and Atlassian Work Together

November 11, 2019 | Atlassian, ITIL4, ITSM, Salesforce, service management practices, ServiceNow
Although these platforms were originally designed to serve different functional roles—Atlassian’s help desk, ServiceNow’s IT service management and Salesforces’ sales and CRM—from the outset, they all addressed the evolving mega-management and leadership ...
Successful DevOps Initiatives Company Culture

Successful DevOps Initiatives Start With Company Culture

May 24, 2019 | agile culture, culture alignment, devops, devops culture, leadership
What initially drove the need for embarking on the DevOps journey in your team or at your company in the first place? Was it: Market shift? New leadership or an acquisition? New ...
How to Improve DevOps Visibility

How to Improve DevOps Visibility

April 24, 2019 | devops, devops teams, DevOps visibility
DevOps, by design, works quickly and accomplishes deadline-driven projects rapidly. With a high amount of project turnover, visibility into key operational data is easy to mismanage and can lead to simple mistakes, ...
Dev and Ops: Not from Different Planets

Dev and Ops: Not from Different Planets

March 13, 2019 | coding, developers, devops, operations, software development
At a conference, I heard a speaker remark that “Dev people are from Mars while Ops people are from Venus.” That’s catchy and captures what a fair number of managers believe instinctively ...

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