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Incident Resolution for Remote Teams
People working in IT support and incident management right now are faced with unusual difficulties supporting large remote workforces and managing unpredictable workloads. On Reddit, system admins and other IT pros are bemoaning the hiccups and hassles of working in isolation while trying to resolve issues and maintain high SLAs. You can’t go grab your […]
Apr 21, 2020 · 3 minAll articles by Michael Fisher
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3 minChaos Engineering for ITOps
Chaos engineering (CE) is the discipline of experimenting on a system in order to build confidence in the system’s capability to withstand turbulent conditions in production. This approach is becoming commonplace in software development and operations (DevOps) practices. But how would its application extend to ITOps? CE for ITOps offers a similar framework for stress-testing […]