The IT Admin’s Checklist for a Newly Remote Company
A few simple tips can help keep your remote workers productive and relatively stress-free during the new WFH paradigm Months into adjusting to COVID-19 impacts, organizations are now living in the day-to-day that was built on—let’s be honest—somewhat rushed plans to get everyone remote as quickly as possible. The image of repairing a bus while […]
Atlassian Adds Asset Management to ITSM Portfolio
Atlassian this week announced it has acquired Mindville, a provider of IT asset management software that the company plans to integrate with its Jira ServiceDesk platform. Edwin Wong, head of product for IT at Atlassian, said Mindville will extend the reach of its IT service management (ITSM) portfolio, which includes Opsgenie for incident management, Jira […]
observIQ Lauches Open Source Log Agent Project
Blue Medora, after selling its core monitoring integration platform to VMware, today changed its name to observIQ and launched an open source agent project that will serve as the foundation of a log management tool to be delivered as a software-as-a-service (SaaS) application. Company CTO Mike Kelly said the observIQ agent, which is written in […]
Puppet Brings Orchestration to IT Automation
Puppet today unveiled its summer release of Puppet Enterprise that promises to make it easier for DevOps teams to construct automated workflows within a Puppet console. DevOps teams can now mix and match thousands of declarative state-based modules available on Puppet Forge repository to compose and orchestrate workflows. At the same time, Puppet has added […]
Jump Over the Hidden Barriers to Digital Transformation
Digital transformation is critical to success in the new normal. Here’s how to achieve it in an uncertain economy Bit by bit, we’re reopening the economy. No one knows how long it’ll take to get the economy back on track or what kind of regulations there will be to keep everyone safe. But we do […]
VMware’s Blue Medora Buy Advances AIOps
VMware has announced it will acquire Blue Medora, a provider of a service for integrating data collected by IT monitoring tools, to expand its efforts to advance the adoption of artificial intelligence to automate IT operations (AIOps). Roy Ritthaler, vice president of cloud management for VMware, said Blue Medora provides VMware with a software-as-a-service (SaaS) […]
DevOps Deeper Dive: Apple Adds Fuel to ITSM Fire
Apple’s acquisition this week of Fleetsmith, a provider of IT service management (ITSM) tools for Apple devices, is reigniting a fierce debate over how best to manage endpoints in heterogeneous IT environments. Fleetsmith, along with rivals including Jamf Software and IBM, provides ITSM tools that only manage Apple devices. The company argues that the IT […]
Red Hat Extends Reach of Ansible Automation Framework
Red Hat this week launched a collection of downloadable workflows for automating IT processes that will be made available via the Ansible Automation Hub. At the same time, Red Hat has updated the Red Hat Ansible Automation Platform to add an automation services catalog to keep track of workflows and a return on investment (ROI) […]
It’s Time to Take a Customer-First Approach to AIOps
Artificial intelligence for IT operations (AIOps) has several use cases that IT operations managers can’t deny: reduce alert noise with statistically significant outcomes (up to 80%), correlate alerts and events to uncover the critical business issues immediately, analyze data across environments to find root causes and resolve routine issues (like patching) automatically. Gartner predicts that […]
How to Leverage Elastic Services for Cost Optimization
Due to the current pandemic, business continuity for many organizations has suffered a great deal. Organizations, primarily those in manufacturing, agriculture, transport, hospitality, energy and retail sectors, have been affected by the unanticipated change in the business landscape. Some companies in these sectors have been experiencing massive losses in revenue, which is why their primary […]
OpsRamp Offers Users Free IT Management Services
OpsRamp announced today that IT organizations that subscribe to its discovery and monitoring tools will now also receive free access to the company’s AIOps and remote access management service tiers for one year. Ciaran Byrne, vice president of product for OpsRamp, said the decision to provide free access to additional tiers of service is a […]
VMware Makes vRealize Automation Framework Available via the Cloud
VMware this week announced it has made a software-as-a-service (SaaS) edition of its vRealize automation platform generally available. Taruna Gandhi, senior director for product and technical marketing at VMware, said VMware vRealize Operation Cloud will make IT automation more accessible to a broader swath of organizations that might not be able to implement IT automation […]
Intelligent Virtual Assistants and Their Role in Helping Brands Transform Customer Experiences
The relationship between computers and humans has undergone a significant paradigm shift over several decades. From the emergence of the web in 1995 to applications or apps in 2005, technology has grown by leaps and bounds as the years progressed. This growth has brought technology to the modern era, where artificial intelligence (AI) has ultimately […]
BigPanda Provides Free 90-Day Access to IT Ops Platform
BigPanda, a provider of an IT ops platform infused with machine learning algorithms, this week announced it will make available for free for 90 days an instance of its software available to IT professionals working from home to help combat the COVID-19 pandemic. Mohan Kompella, vice president of product marketing for BigPanda, said the IT […]
Three Priorities for IT Operations Continuity During the COVID-19 Pandemic
The world has been turned upside down amidst the COVID-19 pandemic, and organizations that are trying to maintain best IT and security practices are faced with new challenges such as sudden remote workforces, increased COVID-19-related phishing and business e-mail compromise scams, and quarantine-imposed travel restrictions. Are you facing disruptions in your workforce, limitations in the […]
HPE Expects Increased Reliance on Virtual Desktops
Hewlett-Packard Enterprise (HPE) is making it easier for organizations to migrate to virtual desktops that can be deployed on servers in an on-premises IT environment. Peter Mansell, global practice director for digital workplace at HPE, said that in the wake of COVID-19 pandemic more organizations will be moving to centralize the management of desktops to […]
COVID-19 Reaction: Massive Spike in IT Incidents
A report published this week by PagerDuty, a provider of an incident management platform, finds organizations that rely on the platform to manage IT issues are managing on average double the number of incidents since the start of the COVID-19 pandemic. In some industry segments, such as online learning services, travel and entertainment services, the […]
Why the Buzz on Software-Defined Everything (SDx)?
You’ve likely heard the buzz getting louder the last few years around software-defined everything (SDx). You’re probably finding a swarm of companies knocking on your door selling a host of services around implementing software-defined networking (SDN), software-defined storage (SDS) and software-defined data center (SDDC). What you may not realize is that this software-defined movement is […]
Taking the Fear Out of Legacy Modernization
Once a cutting edge and golden standard of technology, legacy-based monolithic applications have become a big burden for many organizations. While pivotal in supporting business functions, they have and will continue to lose the flexibility and overall usability required to be successful in today’s competitive digital and agile business landscape. But for most businesses, and […]
Catchpoint Provides Free Remote Monitoring Tools to Help Combat COVID-19 Pandemic
Catchpoint announced today it will provide free access to tools to monitor remote network connections to help organizations that are helping to combat the COVID-19 virus by requiring employees to work from home. Company CEO Mehdi Daoudi said supporting an entire workforce that suddenly needs to work remotely is clearly a major IT challenge. To […]
HPE Leverages AI for Remote Server Management
The latest ProLiant MicroServer is designed to use AI to provide the next generation remote server management Hewlett-Packard Enterprise (HPE) announced an HPE ProLiant MicroServer Gen10 Plus platform designed to be managed remotely using advanced algorithms the company makes available via the cloud. Tim Peters, vice president and general manager for global small-to-medium businesses and […]
ServiceNow Embraces AI to Manage IT
ServiceNow has taken the wraps off the Orlando update to its cloud platform for managing IT that adds advanced analytics and artificial intelligence (AI) capabilities. In addition, an existing integration framework that enables the Now Platform from ServiceNow to manage DevOps pipelines created by third-party platforms is now part of the core platform. Previously, that […]
Nerdio Unfurls Management Tools for WVD on Azure
Nerdio has launched a management tool that makes it easier to provision large numbers of virtual desktops on the Microsoft Azure public cloud. Company CEO Vadim Vladimirskiy said that now that Microsoft is finally encouraging organizations to embrace desktop virtualization in the form of its Windows Virtual Desktop (WVD) service, there is a need for […]