Survey Finds IT Teams Rising to COVID-19 Challenge
In many ways, the COVID-19 pandemic has been the ultimate test for IT teams. The bulk of many workforces overnight became remote workers. Many of those end users are now starting to return to the office, but no one knows for sure if they will be sent back home again because of another flare-up. A […]
Intelligent Virtual Assistants and Their Role in Helping Brands Transform Customer Experiences
The relationship between computers and humans has undergone a significant paradigm shift over several decades. From the emergence of the web in 1995 to applications or apps in 2005, technology has grown by leaps and bounds as the years progressed. This growth has brought technology to the modern era, where artificial intelligence (AI) has ultimately […]
Splunk Adds Remote Workforce Metrics Dashboard
Splunk has made available a Remote Work Insights dashboard designed to help IT administrators track and identify the most relevant IT metrics for a workforce that is working from home to help combat the spread of the COVID-19 pandemic. Company CTO Tim Tully said the dashboard is initially configured to track virtual private network (VPN) […]
COVID-19 Response: Espressive Makes AI Help Desk Free for 90 Days
Espressive, a provider of a help desk software that makes extensive use of artificial intelligence (AI), announced this week it will provide free access to its software-as-a-service (SaaS) platform for the next 90 days. Company CEO Pat Calhoun said the COVID-19 Rapid Assistance Program is intended to provide a way to augment existing help desks […]
Sparkhound Unveils Pop-Up Service Desk
Sparkhound, a provider of managed IT services, has launched a Pop-Up Service Desk designed to augment the existing capabilities of internal IT teams during a major transition. Chris Kimmel, managing director for managed services at Sparkhound, said the new service was created to help organizations cope with transitions such as migrating to Windows 10 or […]