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5 articles
Blogs
Atlassian this week announced it has acquired Halp, a provider of a help desk platform that employs Slack as its user interface. Steve Goldsmith, head of product integrations at Atlassian, said Halp will provide organizations with…
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Blogs
Espressive, a provider of a help desk software that makes extensive use of artificial intelligence (AI), announced this week it will provide free access to its software-as-a-servic…
Blogs
Considering the individual roles of IT service management (ITSM) and software engineers, it seems obvious they should work closely together. ITSM tracks internal and external custo…
Blogs
Considering the individual roles of IT service management (ITSM) and software engineers, it seems obvious they should work closely together. ITSM tracks internal and external custo…
AI
The field of machine learning is a hot topic. We know that this type of artificial intelligence (AI) provides computers with the ability to learn without being explicitly programme…
