xMatters Looks to Meld DevOps and ITIL
With the launch today of a flow design tool from xMatters, the divide between DevOps and ITIL-based approaches to managing IT is narrowing. xMatters Flow Designer is a drag-and-drop graphical tool that either developers or IT operation teams can employ to create incident management workflows on top of xMatters incident management software. Doug Peete, chief […]
Incidence Avoidance in Action
Today, CIOs are faced with the challenge of making enterprise technologies perform on par with offerings from consumer-facing technology leaders, such as Facebook or Netflix, meaning technology or services being seamlessly available with no performance lag. Of course, these expectations are not always aligned with the realities of managing complex hybrid enterprise systems that were not […]
xMatters Incorporates Stackdriver APM Metrics from Google
As a set of application monitoring services on the Google Cloud Platform (GCP) for driving DevOps processes, Stackdriver has been steadily gaining adherents, especially since Google extended the reach of that service into the realm of on-premises systems. Today xMatters, a provider of incident management tools, announced it is integrating alerts and data generated by […]
Atlassian Brings Postmortem Analysis to DevOps
Atlassian has added a postmortem capability to JiraOps, which gathers a list of all the key events from any IT incident in chronological order to make it easier to analyze what happened, identify root causes and raise issues directly within the JiraOps platform to ensure subsequent actions are taken. At the same time, Atlassian is […]
Atlassian Acquires OpsGenie to Automate Incident Management
Atlassian this week announced its plans to acquire OpsGenie as part of an effort to apply DevOps principles to incident management. The announcement was made at the Altassian Summit Europe 2018 conference. Atlassian plans to integrate OpsGenie, which provides incident alerting and communications software, with its Jira service desk software to enable organizations to automate […]
Splunk Pushes Into the Realm of DevOps
On the heels of its recent acquisition of VictorOps, provider of incident management software, for $120 million, Splunk is gearing up to expand its foothold in DevOps significantly. Rick Fitz, senior vice president of IT Markets for Splunk, said the provider of widely used operational analytics software in the enterprise sees a significant opportunity to […]
3 Ways to Minimize the Impact of High Severity Incidents
According to Information Technology Intelligence Consulting Research, 98 percent of organizations report that a single hour of downtime can cost upwards of $100,000. That doesn’t take into consideration the long-term effects on brand, potential loss of trust with existing customers and engineering time. This is why making sure high severity incidents are resolved quickly and […]
Security: How to Conduct an Agile Incident Postmortem
In a perfect world, every organization could block every attack, no employee would ever make a mistake, and there would be advance warning that an organization is on some cybercriminal’s list of targets. Since organizations operate in a world that is far from perfect, however, they are forced to accept that bad things will happen. […]
6 Must-Haves When Using Chat for Incident Management
Over the last few years, teams have realized the benefits of sharing and distributing knowledge in chat applications such as Slack. Today, teams are extending the use of these applications beyond collaboration by embracing ChatOps. ChatOps empowers teams by bringing complex day-to-day operational work into shared chat channels. If done correctly, it drastically reduces context […]
Event Management: Let the Noise Wail Without Going Deaf
In part 1 of the blog series “Putting the Ops in DevOps,” by James Moore, we discussed the awareness and anticipation of operational management and the best practices that can improve the app at every stage of its life cycle. In this blog, I would like to cover one of the event management discipline maturity […]
Using AI to Automate Incident Management Sparks Debate
When it comes to incident response with an integrated DevOps environment so much depends on the ability of an IT team to respond quickly and consistently to a specific set of events. Because of that requirement, many IT organizations have invested in incident management systems that everyone in IT can consult whenever an issue arises. […]
Webinar: Sandstorm or Significant: The evolving role of context in Incident Management
RECORDING — Jules Louis Jules Louis
Webinar: Sandstorm or Significant: The evolving role of context in Incident Management
Providing Situational Context to first responders is one of the most nuanced and critical success factors teams need as they manage and resolve incidents. It’s critical at all stages of incident management, from alert detection through postmortem. Provide no context, and you’ll materially impede resolution efforts. Overwhelm a team with data, and chaos ensues. Understanding […]
