Blogs
5 Ways to Ensure IT Service Desk Agility
The agile approach is everywhere. Born in the software development world, agility means adaptive planning, ongoing development and continuous improvement. Rapid and flexible respon…
Blogs
Life and Death in the Age of Automation
Has automation changed the way we perceive interaction with others? A few weeks back I got an email from an old friend, Jim. Typically, that’s no big deal; I get emails from old friends all the time. Except, in this case, it was d…