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Blogs
The Feb. 28 release of the ITIL Foundation ITIL 4 Edition book illustrates that big changes are coming to ITIL, bringing fear, uncertainty and doubt to those who have invested in ITIL and achieved certifications. It all comes down…
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Blogs
The Feb. 28 release of the ITIL Foundation ITIL 4 Edition book is proof positive that other service management frameworks have impressed the folks who brought the latest iteration…
Blogs
It is difficult to dispute the importance that the ITIL (Information Technology Infrastructure Library) approach has had on the world of ITSM (IT service management). After all, th…
