Multi-Tiered Escalation Policies are Paramount
As any team charged with keeping systems up and running will tell you, having one person on-call isn’t enough. What happens if your on-call engineer sleeps through his alert? What happens if ...
Four Metrics for Driving Cultural Change in DevOps Teams
Everyone wants to optimize a team’s performance, but it’s not enough to just talk about it. To truly impact your team’s performance, you need to take a page from operationally mature DevOps ...
Do You Need Your Ticketing System for Real-Time Incident Management?
The term “operationally mature” characterizes companies that understand how incident management affects both employee well-being and business impacts. Operationally mature companies have a process in place with built-in reliability and accountability that ...
The Pros and Cons of Remote Work in Ops
Remote work in Ops is divisive. The perks of working from home, your local coffee shop or wherever can be quite obvious to engineers and contributors. But some team leaders and company ...
#HugOps in Practice: Empathy Skills for DevOps
Get it together! Why is your service always down?!” We think we’re doing the whole DevOps thing right — new hires can deploy on day one, Travis CI is humming along, and ...
DevOps for non-engineers
If you’ve scrolled through LinkedIn or companies’ career pages, you’ve probably seen the term “DevOps” used as a part of a job title. DevOps Engineers and DevOps architects are everywhere, and many ...
Nine Common Ops Mistakes (and How to Prevent Them)
Constant change is a reality for any growing, dynamic organization. Being receptive to change helps us quickly innovate and learn, yet at the same time, poorly-managed change can create instability and downtime ...
Reducing Incident Resolution Time
From raw incident count to response time, there are several key metrics that top Operations teams track to measure and improve their performance. One of the most popular metrics teams track for ...
Four Steps to Free Your Organization From Scheduled Maintenance
Whether you’re an operations engineer or a customer, scheduled maintenance is often viewed as a given when delivering software as a service. While far better than surprise outages, planned downtime is still ...
There is No ‘I’ in Team: Transitioning Engineering Teams into a DevOps Model
As the pace of development and business continues to scale, teams need an agile and collaborative work environment to succeed. Moving to a DevOps model is a critical part of setting your ...