The term “operationally mature” characterizes companies that understand how incident management affects both employee well-being and business impacts. Operationally mature companies have a process in place with built-in reliability and accountability that limits high-severity incidents because of bugs. The more mature a company’s operations, the better it can maintain agility and adapt to change. So […]Do You Need Your Ticketing System for Real-Time Incident Management?
The term “operationally mature” characterizes companies that understand how incident management affects both employee well-being and business impacts. Operationally mature companies have a process in place with built-in reliability and accountability that limits high-severity incidents because of bugs. The more mature a company’s operations, the better it can maintain agility and adapt to change. So […]
