David Shackelford is a product manager at PagerDuty, the leader in operations performance management. David works with teams across the company to plan, build, and ship features that improve operation teams’ quality of life, decrease time to incident resolution, and ultimately improve uptime for PagerDuty customers. Prior to PagerDuty, David worked in education technology, creating integrations between school information systems and digital content, and as a Teach for America corps member, teaching Mathematics in San Francisco public schools.
As any team charged with keeping systems up and running will tell you, having one person on-call isn’t enough. What happens if your on-call engineer sleeps through his alert? What happens if ...
Everyone wants to optimize a team’s performance, but it’s not enough to just talk about it. To truly impact your team’s performance, you need to take a page from operationally mature DevOps ...
The term “operationally mature” characterizes companies that understand how incident management affects both employee well-being and business impacts. Operationally mature companies have a process in place with built-in reliability and accountability that ...
Remote work in Ops is divisive. The perks of working from home, your local coffee shop or wherever can be quite obvious to engineers and contributors. But some team leaders and company ...
Get it together! Why is your service always down?!” We think we’re doing the whole DevOps thing right — new hires can deploy on day one, Travis CI is humming along, and ...
If you’ve scrolled through LinkedIn or companies’ career pages, you’ve probably seen the term “DevOps” used as a part of a job title. DevOps Engineers and DevOps architects are everywhere, and many ...
Constant change is a reality for any growing, dynamic organization. Being receptive to change helps us quickly innovate and learn, yet at the same time, poorly-managed change can create instability and downtime ...
From raw incident count to response time, there are several key metrics that top Operations teams track to measure and improve their performance. One of the most popular metrics teams track for ...
Whether you’re an operations engineer or a customer, scheduled maintenance is often viewed as a given when delivering software as a service. While far better than surprise outages, planned downtime is still ...
As the pace of development and business continues to scale, teams need an agile and collaborative work environment to succeed. Moving to a DevOps model is a critical part of setting your ...
