At its recent BMC Exchange event, BMC Software announced it will be infusing machine learning algorithms and other artificial intelligence (AI) technologies across its entire portfolio of IT operations software.
The first instance of BMC software to make use of machine learning algorithms is the latest version of TrueSight AIOps platform, which ingests data from multiple data sources to automate processes across BMC service desk, IT operations and tools for managing DevOps processes. BMC also is working with IBM to employ the cognitive computing services known as the IBM Watson cloud service across its portfolio.
In addition, the company launched TrueSight Cloud Cost Control, a tool for managing and tracking usage of cloud services across multiple providers, and BMC SecOps Policy Service, which easier to embed compliance and testing via an external service that gets included in their software development processes.
Finally, BMC announced it has signed an alliance with Amazon Web Services (AWS) under which the two companies will work to accelerate the migration of application workloads to the AWS public cloud.
Dan Streetman, a senior vice president for worldwide sales and marketing at BMC, says his company is developing a product strategy around three major themes:
- IT organizations will require management tools that will work across multiple clouds;
- As part of general “shift left” developers now expect to be able to programmatically invoke IT operations and security services; and
- IT professionals now expect the tools they use to manage IT to have the same types of advanced capabilities that consumer applications provide via speech interfaces such as Apple Siri or Microsoft Cortana. Various IT and customer service desks also soon will use speech interfaces to provide a highly automated self-service experience to end users.
In fact, given the complexity of the IT tasks that now need to be managed, Streetman says a race is now on between IT vendors to live up to those expectations. Much less of a concern, he says, is any notion that AI technologies might one day replace IT professionals that by and large are already overtaxed; rather, it is apparent that IT vendors are now being evaluated on their ability to maximize existing investments in IT professionals that are already in short supply. The real opportunity is to free IT professionals to enable them to concentrate on higher-value tasks.
Naturally, it remains to be seen how various AI technologies will impact the management of IT. It certainly will take a while for IT administrators to put their faith in AI. But as those technologies continue to mature, there may soon come a day when IT professionals look back with wonder at all the things they used to have to accomplish one manual task at a time.