SREs Say There’s Plenty of Room to Improve Incident Management
A global survey of site reliability engineers (SREs) found diagnosing issues is the most difficult aspect of incident management.
PagerDuty Previews Generative AI Copilot for ITSM
Under an early access program, PagerDuty, Inc. is making available a tool that brings generative AI capabilities to its ITSM platform.
IT Service Incidents Are Becoming More Frequent, Survey Says
A Transposit survey found the majority of respondents saw more frequent service incidents that affected their customers over the past 12 months.
Atlassian Brings Generative AI to ITSM
Atlassian added generative AI capabilities to Jira Service Management, an ITSM platform built on top of Jira.
BigPanda Extends AIOps Platform to Embrace Generative AI
BigPanda added generative artificial intelligence (AI) capabilities to analyze incidents surfaced by its AI for IT operations (AIOps) platform.
Blameless Integrates Incident Management Platform With Opsgenie
Blameless this week announced it has integrated its namesake incident management solution with the Opsgenie alerting platform from Atlassian. Aaron Lober, director of product marketing for Blameless, said the Blameless platform is now integrated with both Opsgenie and PagerDuty, the two most widely used platforms for managing alerts. Blameless provides an incident management platform that […]
Microsoft Outage Outrage: Was it BGP or DNS?
All of Microsoft’s cloud services go down, everywhere. Redmond’s IaaS, PaaS and SaaS—including GitHub—were dead for several hours, and are still running unreliably—despite Microsoft saying it’s fixed.
Five Great DevOps Job Opportunities
DevOps.com is now providing a weekly DevOps jobs report through which opportunities for DevOps professionals will be highlighted as part of an effort to better serve our audience. Our goal in these challenging economic times is to make it just that much easier for DevOps professionals to advance their careers. Of course, the pool of […]
Forget Automation: Why IT Should Take UX Cues From Fine Dining
As a college student, I worked at a five-star Italian restaurant where I learned the discipline and practice of customer service. The general manager knew exactly which corner to stand in to get a view of every single table during service. They would gauge diners’ experience according to how they were interacting, their microsignals, how […]
Scaling Predictive Analytics With AIOps to Drive Next-Gen SRE
Enterprise systems are only as valuable as they are reliable, in the sense that they don’t suffer excessive breakdowns. Otherwise, companies experience costly downtime and added stress for engineers due to the additional burden of managing issues. This critical function of ensuring systems run reliably and optimally, at production scale and with minimum human intervention, […]
New Relic Survey Unearths Observability Challenges
A New Relic survey found only 27% of respondents have achieved full-stack observability with only 5% claiming they have a mature observability practice in place. A third (33%) of respondents also said they still primarily detect outages manually or based on complaints, the survey found. The global survey polled 1,614 respondents, including 1,044 practitioners and […]
OpenText to Create Software Powerhouse – Acquires Micro Focus for $6B
OpenText this week announced it will acquire Micro Focus for $6 billion. The acquisition is part of an effort to reinvigorate a broad portfolio of information management, application development and testing, integration and cybersecurity platforms by accelerating the rate at which they are transitioned to OpenText’s managed private cloud. The acquisition is expected to close […]
ServiceNow Launches Incident Management Platform Infused with Observability
ServiceNow added an incident management platform based on the Lightstep observability platform it acquired last year to its software-as-a-service (SaaS) portfolio. Ben Sigelman, general manager of Lightstep at ServiceNow, said Lightstep Incident Response gives DevOps teams access to observability tools that, via a self-service portal, enable them to determine the root cause of any incident […]
Natural Language Query (NLQ) is Key for Self-Service BI
Modern business intelligence (BI) and analytics software solutions offer more ways to explore data and find insights than ever before. However, ensuring everyone in the enterprise can use analytics independently, when they need it, remains a challenge. For analytics to be adopted across the full enterprise, your tools need to be tailored for all users. […]
Ensuring Network Connectivity With SD-WAN and AIOps
Recently, Facebook experienced an outage. If companies relied on that app to do business, their IT teams were likely swamped with end-user complaint calls. How would teams traditionally respond? They’d dive deep into the rabbit hole, analyzing issues on a case-by-case basis, asking countless questions, including: Could there be a problem with the enterprise network? […]
4 Strategies to Manage Freelancers with In-House Dev Teams
Remote workers are a growing segment of the global workforce. Freelancers account for a big part of that segment, especially when development teams need to bring in specialized skillsets for upcoming projects. Working with freelancers offers many benefits, but there can also be challenges when integrating freelancers with in-house teams. Here are four strategies to […]
3 Pillars of Autonomous IT Ops
Imagine a future where human IT operators and intelligent systems work together in a virtual operations room; the systems do the heavy lifting while the humans supervise. This may seem like science fiction, but the truth is we are already on the way to that future with AIOps. While actual AI-augmented teams are still quite […]
SRE’s Guide to Pragmatic Incident Response
In my past experience as an SRE, I learned some valuable lessons about how to respond to and learn from incidents. If you want the TL;DR, I’ll summarize them here: Declare and run retros for the small incidents. It’s less stressful, and action items become much more actionable. Decrease the time it takes to analyze an […]
How ESM Enables Digital Transformation
The pandemic has forced organizations of all sizes to overcome colossal challenges and embrace flux. We’ve all heard stories about businesses having to adopt a new communication tool and train staff overnight, but that’s just the tip of the iceberg. Many companies are in the middle of fundamental transformation, enabling enterprises to create more business […]
Why You Should Embrace Incidents and Ditch MTTR
The cliché is that everyone in IT hates incidents, and the natural reaction when assembling incident response metrics is to look for numbers that you can lower over time. Fewer incidents and shorter incident response times must be better, we think. You might already be familiar with the common metrics associated with these goals, including […]
Fast Object Storage Key to Backup and DR Strategy
The massive shift to remote work necessitated by the COVID-19 pandemic kickstarted many companies’ digital transformation. While this transition had already begun for most organizations, the pandemic sped up the timeline. These events also had an impact on how storage and backup is done. Let’s look at why the right storage solution is key to […]
Why Developers Should Care About Resilience
Recently, a friend reminded me of a joke we used to have when we were both developers at a huge software corporation (we won’t mention names, but back when printers were a thing, you probably owned one of theirs). We didn’t develop printers. We developed performance testing and monitoring tools. We were the dev team, […]
How to Eliminate Incident Inefficiencies
In today’s complex, dynamic IT environments, the proliferation of disparate IT Ops, NOC, DevOps and SRE teams and tools is a given – and usually considered a necessity. This leads to the inevitable truth that when an incident happens, often the biggest challenge is collaborating between these teams to understand what happened and resolve the […]