IT Help Desk

All of Microsoft’s cloud services go down, everywhere. Redmond’s IaaS, PaaS and SaaS—including GitHub—were dead for several hours, and are still running unreliably—despite Microsoft saying it’s fixed ...

DevOps.com is now providing a weekly DevOps jobs report through which opportunities for DevOps professionals will be highlighted as part of an effort to better serve our audience. Our goal in these ...

As a college student, I worked at a five-star Italian restaurant where I learned the discipline and practice of customer service. The general manager knew exactly which corner to stand in to ...

Enterprise systems are only as valuable as they are reliable, in the sense that they don’t suffer excessive breakdowns. Otherwise, companies experience costly downtime and added stress for engineers due to the ...

A New Relic survey found only 27% of respondents have achieved full-stack observability with only 5% claiming they have a mature observability practice in place. A third (33%) of respondents also said ...

OpenText this week announced it will acquire Micro Focus for $6 billion. The acquisition is part of an effort to reinvigorate a broad portfolio of information management, application development and testing, integration ...

ServiceNow added an incident management platform based on the Lightstep observability platform it acquired last year to its software-as-a-service (SaaS) portfolio. Ben Sigelman, general manager of Lightstep at ServiceNow, said Lightstep Incident ...

Modern business intelligence (BI) and analytics software solutions offer more ways to explore data and find insights than ever before. However, ensuring everyone in the enterprise can use analytics independently, when they ...

Recently, Facebook experienced an outage. If companies relied on that app to do business, their IT teams were likely swamped with end-user complaint calls.  How would teams traditionally respond? They’d dive deep ...

Remote workers are a growing segment of the global workforce. Freelancers account for a big part of that segment, especially when development teams need to bring in specialized skillsets for upcoming projects ...

Imagine a future where human IT operators and intelligent systems work together in a virtual operations room; the systems do the heavy lifting while the humans supervise. This may seem like science ...

In my past experience as an SRE, I learned some valuable lessons about how to respond to and learn from incidents. If you want the TL;DR, I'll summarize them here: Declare and run ...