IT Help Desk
SREs Say There’s Plenty of Room to Improve Incident Management
A global survey of site reliability engineers (SREs) found diagnosing issues is the most difficult aspect of incident management ...
PagerDuty Previews Generative AI Copilot for ITSM
Under an early access program, PagerDuty, Inc. is making available a tool that brings generative AI capabilities to its ITSM platform ...
IT Service Incidents Are Becoming More Frequent, Survey Says
A Transposit survey found the majority of respondents saw more frequent service incidents that affected their customers over the past 12 months ...
Atlassian Brings Generative AI to ITSM
Mike Vizard | | Atlassian, generative AI, helpdesk, intelligence, ITSM, JIRA, project management, service managementAtlassian added generative AI capabilities to Jira Service Management, an ITSM platform built on top of Jira ...
BigPanda Extends AIOps Platform to Embrace Generative AI
BigPanda added generative artificial intelligence (AI) capabilities to analyze incidents surfaced by its AI for IT operations (AIOps) platform ...
Blameless Integrates Incident Management Platform With Opsgenie
Blameless this week announced it has integrated its namesake incident management solution with the Opsgenie alerting platform from Atlassian. Aaron Lober, director of product marketing for Blameless, said the Blameless platform is ...
Microsoft Outage Outrage: Was it BGP or DNS?
Richi Jennings | | azure, BGP, DNS, gitops, it-as-code, microsoft, Microsoft Azure, Microsoft Teams, MSFT, Office 365, outage, The Long ViewAll of Microsoft’s cloud services go down, everywhere. Redmond’s IaaS, PaaS and SaaS—including GitHub—were dead for several hours, and are still running unreliably—despite Microsoft saying it’s fixed ...
Five Great DevOps Job Opportunities
DevOps.com is now providing a weekly DevOps jobs report through which opportunities for DevOps professionals will be highlighted as part of an effort to better serve our audience. Our goal in these ...
Forget Automation: Why IT Should Take UX Cues From Fine Dining
David Jarrett | | custom software development, customer service, customer-centric design, DevOps workflow, end user experience, UXAs a college student, I worked at a five-star Italian restaurant where I learned the discipline and practice of customer service. The general manager knew exactly which corner to stand in to ...
Scaling Predictive Analytics With AIOps to Drive Next-Gen SRE
Enterprise systems are only as valuable as they are reliable, in the sense that they don’t suffer excessive breakdowns. Otherwise, companies experience costly downtime and added stress for engineers due to the ...
New Relic Survey Unearths Observability Challenges
A New Relic survey found only 27% of respondents have achieved full-stack observability with only 5% claiming they have a mature observability practice in place. A third (33%) of respondents also said ...
