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IT Help Desk

Microsoft Outage Outrage: Was it BGP or DNS?

Microsoft Outage Outrage: Was it BGP or DNS?

Richi Jennings | January 25, 2023 | azure, BGP, DNS, gitops, it-as-code, microsoft, Microsoft Azure, Microsoft Teams, MSFT, Office 365, outage, The Long View
All of Microsoft’s cloud services go down, everywhere. Redmond’s IaaS, PaaS and SaaS—including GitHub—were dead for several hours, and are still running unreliably—despite Microsoft saying it’s fixed ...
ChatGPT DevOps jobs serverless authentication Blue Medora

Five Great DevOps Job Opportunities

Avatar photoMike Vizard | October 17, 2022 | devops, DevOps careers, devops jobs, DevOps talent, hiring
DevOps.com is now providing a weekly DevOps jobs report through which opportunities for DevOps professionals will be highlighted as part of an effort to better serve our audience. Our goal in these ...
UX risk Agile SCA DevOps compliance

Forget Automation: Why IT Should Take UX Cues From Fine Dining

Avatar photoDavid Jarrett | October 10, 2022 | custom software development, customer service, customer-centric design, DevOps workflow, end user experience, UX
As a college student, I worked at a five-star Italian restaurant where I learned the discipline and practice of customer service. The general manager knew exactly which corner to stand in to ...
AIOps reliability SRE

Scaling Predictive Analytics With AIOps to Drive Next-Gen SRE

Avatar photoArunava Bag | September 26, 2022 | AIOps, IT observability, Predictive Analytics, site reliability engineering, SRE
Enterprise systems are only as valuable as they are reliable, in the sense that they don’t suffer excessive breakdowns. Otherwise, companies experience costly downtime and added stress for engineers due to the ...
SSE edge cloud observability New Relic outage AppDynamics

New Relic Survey Unearths Observability Challenges

Avatar photoMike Vizard | September 14, 2022 | application management and monitoring, New Relic, observability
A New Relic survey found only 27% of respondents have achieved full-stack observability with only 5% claiming they have a mature observability practice in place. A third (33%) of respondents also said ...
OpenText Broadcom VMware incident response IBM Instana

OpenText to Create Software Powerhouse – Acquires Micro Focus for $6B

Avatar photoMike Vizard | August 27, 2022 | acquisition, digital transformation, ITSM, micro focus, OpenText
OpenText this week announced it will acquire Micro Focus for $6 billion. The acquisition is part of an effort to reinvigorate a broad portfolio of information management, application development and testing, integration ...
sustainable cloud cost Lightstep blue-green deployment authorization

ServiceNow Launches Incident Management Platform Infused with Observability

Avatar photoMike Vizard | March 14, 2022 | incident management, LightStep, observability
ServiceNow added an incident management platform based on the Lightstep observability platform it acquired last year to its software-as-a-service (SaaS) portfolio. Ben Sigelman, general manager of Lightstep at ServiceNow, said Lightstep Incident ...
NLQ

Natural Language Query (NLQ) is Key for Self-Service BI

Avatar photoGeoff Sheppard | February 21, 2022 | analytics, BI, business intelligence, natural language generation
Modern business intelligence (BI) and analytics software solutions offer more ways to explore data and find insights than ever before. However, ensuring everyone in the enterprise can use analytics independently, when they ...
AIOps KPIs

Ensuring Network Connectivity With SD-WAN and AIOps

Avatar photoAbe Ankumah | November 22, 2021 | AIOps, DevOps networking, high availability network, remote connectivity, SD-WAN
Recently, Facebook experienced an outage. If companies relied on that app to do business, their IT teams were likely swamped with end-user complaint calls.  How would teams traditionally respond? They’d dive deep ...
developers remote hybrid work WFH freelancers team collaboration Managing Development Teams Remotely During Coronavirus

4 Strategies to Manage Freelancers with In-House Dev Teams

Avatar photoAlexa Lemzy | November 11, 2021 | freelance developers, Remote Worker, team building, work from home
Remote workers are a growing segment of the global workforce. Freelancers account for a big part of that segment, especially when development teams need to bring in specialized skillsets for upcoming projects ...
IT Ops Driverless Cars

3 Pillars of Autonomous IT Ops

Avatar photoShai Israel | September 10, 2021 | AI/ML, AIOps, application automation, it ops
Imagine a future where human IT operators and intelligent systems work together in a virtual operations room; the systems do the heavy lifting while the humans supervise. This may seem like science ...
teams engineering disaster fail SRE vacations Incident management response Resolution for Remote Teams

SRE’s Guide to Pragmatic Incident Response

Avatar photoBobby Ross | September 7, 2021 | alert fatigue, alerting, incident response, mttr, SRE
In my past experience as an SRE, I learned some valuable lessons about how to respond to and learn from incidents. If you want the TL;DR, I'll summarize them here: Declare and run ...
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New Relic Bolsters Observability Platform
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What DevOps Needs to Know About ChatGPT
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