How to Successfully Scale Agile
Agile has proved its value to businesses across industries and geographies. In fact, the pandemic elevated it to an absolute necessity for organizations’ success and survival. Business leaders around the world invested aggressively in Agile transformation as they scrambled to meet changing customer demands through newly hybrid and remote workforces. Not surprisingly, the faster they […]
Choosing an Incident Management Platform
When you’re feeling the stress and pain of manually managing incidents and incident response, making the decision to find an incident management tool is a no-brainer. But how do you choose the one that will work best for you, your team and your business? You might be asking yourself, “Where do I start? What do […]
Atlassian Delivers on Forge App Dev Platform Promise
Atlassian this week made available a Forge platform for building applications that complements its existing portfolio. Mike Tria, head of platform engineering for Atlassian, said Forge is intended to provide an application development environment to both IT organizations and third-party partners. It provides developers with access to an integrated Atlassian DevOps toolchain to accelerate testing, […]
Blips and Downtime: Incident Management 101
Nothing gets the blood pumping like seeing an IT incident alert flash across the screen. Is the network traffic anomaly a potential intrusion? Are we about to have an outage? Is it just a random blip on the radar? The implications of these different potential incidents vary wildly, and each requires a different set of […]
ServiceNow Shifts to Single Unified Agent
ServiceNow today unveiled an Agent Client Collector (ACC) that makes it possible for IT teams to capture data from software, hardware and cloud infrastructure. Jeff Hausman, vice president and general manager for IT operations management at ServiceNow, said this unified agent will enable IT teams to reduce the number of agents they would otherwise have […]
Tackling Audit Compliance as Code
Do the words, “It’s audit time!” make your stomach sink? If so, you’re not alone. Assisting with evidence collection for compliance audits around PCI DSS, SOC-2, ISO 27001, NIST and HITRUST is a drain on DevOps teams’ time and resources at companies of all types and sizes – time and resources that could be better […]
ServiceNow Adds Low-Code Tool to Platform
ServiceNow today made available an update, dubbed Quebec, to its Now platform that adds a set of low-code application development tools. Marcus Torres, general manager for IntegrationHub and vice president of platform product management at ServiceNow, said the Creator Workflows tool leverages existing App Engine and IntegrationHub capabilities in the platform to make it possible […]
How to Eliminate Incident Inefficiencies
In today’s complex, dynamic IT environments, the proliferation of disparate IT Ops, NOC, DevOps and SRE teams and tools is a given – and usually considered a necessity. This leads to the inevitable truth that when an incident happens, often the biggest challenge is collaborating between these teams to understand what happened and resolve the […]
Future-Proof Your Product Development Life Cycle
In product development, change is vital. In fact, some might say that product development is the embodiment of change. Continuous improvement keeps products from becoming stagnant, which, in turn, keeps companies afloat. While change is important, it’s not always helpful, especially when it involves the management of employee attrition and retention. Over the last year, […]
AIOps in Service Management: Removing the Noise
AIOps (artificial intelligence for IT ops) refers to the automation of IT operations through AI and machine learning. With every organization working rapidly toward the ultimate goal of digital transformation, there is a natural place for AIOps within service management as a means to automate processes and automatically spot and react to issues in real-time. […]
DevOps Chat: ITIL 4 and Achieving High Velocity IT
In this DevOps Chat, Mark Smalley of Smalley.IT, and Lead Editor with AXELOS of the ITIL 4 High Velocity IT joins ASG CEO Mitch Ashley to discuss his work creating this new contribution to ITIL 4. Mark shares the 5 value investments important for organizations seeking to operate at high velocity and some of the […]
DevOps Versus ITIL: How to Win the Battle Over Change Management
Ever since DevOps came on the scene a decade ago, ITIL has been under siege. ITIL lays out a number of IT service management (ITSM) best practices, including release management, change management, incident management, problem management and many other aspects of running an IT shop so that its priorities align with the business’s. For many […]
ServiceNow Makes the DevOps Connection
ServiceNow today announced it is extending the reach of its IT operations management platform to integrate with a variety of DevOps platforms. Richard Hawes, director of product marketing for ServiceNow, said ServiceNow DevOps will provide IT operations teams relying on an ITIL-based framework accessed as a software-as-a-service (SaaS) application visibility into DevOps processes and events […]
IT Operations: PagerDuty Unveils Hybrid ITSM Platform
PagerDuty today unveiled a framework intended to make it possible for organizations to bridge multiple styles of IT service management (ITSM) methodologies for IT operations. Rachel Obstler, vice president of product for PagerDuty, said PagerDuty Solution for HybridOps provides a comprehensive incident management framework capable of spanning both ITIL and DevOps processes for IT operations. […]
Agile vs. ITIL: Two Divergent Paths to DevOps?
Truth be told, there are dozens of different frameworks in existence and all have their unique perspectives on how a project is managed and executed. Frameworks such as Agile, ITIL, lean, cobit, six sigma and many others were built on an ideology of following a path defined by best practices. With DevOps, two of those […]
Will There Be a Fast Path to ITIL V4?
The Feb. 28 release of the ITIL Foundation ITIL 4 Edition book illustrates that big changes are coming to ITIL, bringing fear, uncertainty and doubt to those who have invested in ITIL and achieved certifications. It all comes down to how far along someone is in the ITIL V3 certification process. For those that have […]
ITIL V4 Foundation Embraces the Agile Manifesto with Teamwork as a Core Value
The Feb. 28 release of the ITIL Foundation ITIL 4 Edition book is proof positive that other service management frameworks have impressed the folks who brought the latest iteration of ITIL to fruition. ITIL V4 proves to be significantly different than previous generations of ITIL and embraces many of the core values found in frameworks […]
Will ITIL V4 Bring Order to a DevOps World?
It is difficult to dispute the importance that the ITIL (Information Technology Infrastructure Library) approach has had on the world of ITSM (IT service management). After all, the best practices established by ITIL V3 have come to be the accepted way ITSM providers conduct business—so much so that many other IT processes have come to […]