In DevOps, speed is essential — but speed without direction is chaos. That’s where telemetry comes in. Think of it as the nervous system of your digital ecosystem: Constantly sensing, signaling and steering your platform toward better performance, reliability and user satisfaction. According to Gartner IT Ops Monitoring Research, the lack of shared, contextual telemetry across tools and teams is a significant barrier to visibility and operational efficiency in modern IT environments. In other words, without telemetry, even the most advanced DevOps pipelines risk becoming blind spots.
As a product and technology leader, I’ve seen firsthand how telemetry transforms DevOps from a reactive function into a proactive, data-driven powerhouse. Whether it was optimizing GenAI-powered search at a major tech company or reducing resolution times in a North American telecom platform, telemetry has been the silent engine behind some of the most impactful decisions we’ve made.
Beyond Logs and Metrics: The Strategic Role of Telemetry
Telemetry is often misunderstood as just logs, metrics and traces. But in a mature DevOps environment, it’s much more than that. It’s about instrumenting your systems to answer the questions you haven’t thought to ask yet. It’s about designing products that are “born reportable” — where observability isn’t an afterthought but a foundational design principle.
At a leading tech firm, we embedded telemetry into every layer of our GenAI-powered content discovery engine. This wasn’t just about uptime or latency. We tracked user engagement, search relevance and content consumption patterns in real time. The result? A double-digit increase in user engagement and a $5M annual savings through more intelligent content recommendations and workflow automation.
From Insight to Action: Real-World Examples
Let’s take a step back to my time working with a Tier 1 North American telecom provider. One of our most significant wins came from a text analytics solution we built for retention agents. By analyzing telemetry from customer interactions, we identified patterns in escalation triggers and resolution bottlenecks. The outcome? A 30% reduction in handling time and $3.5M in annual savings.
In another instance, we consolidated five siloed customer service platforms into a unified case management system. Telemetry helped us identify which APIs were underperforming, which workflows were redundant and where user friction was highest. This data didn’t just inform our DevOps practices — it shaped our product roadmap.
Born Reportable: Designing for Observability
One of the most powerful concepts I advocate for is “born reportable” product design. This means building telemetry into the DNA of your platform from day one. At a tech company, we made this a core principle. Every new feature or product had to be measurable, observable and experiment-ready.
This approach enabled us to run A/B tests at scale, validate hypotheses quickly and iterate with confidence. For example, when we introduced a new GenAI summarization feature, telemetry helped us track not just usage but also impact — how much time it saved users, how it affected content consumption and how it influenced downstream metrics, such as onboarding speed.
Why It Matters: Industry Trends and Data
According to Forrester, organizations that adopt platform-centric DevOps approaches — where telemetry and observability are embedded — see significantly higher release velocity and operational resilience. Meanwhile, according to Atlassian, DevOps Research and Assessment (DORA) metrics, which rely heavily on telemetry, are crucial for enhancing throughput, stability and reliability in DevOps teams.
TechRepublic also highlights that the inability to analyze high-volume telemetry data across tools and roles is a key challenge for infrastructure and operations teams, limiting their ability to ensure system health and performance.
Telemetry as a Leadership Tool
Telemetry isn’t just for engineers. As a product and technology leader, I use telemetry to drive alignment across teams, justify investments and tell compelling stories to stakeholders. It’s one thing to say a feature is working — it’s another to show how it’s driving a x% improvement in onboarding time or a y% boost in product adoption.
Telemetry also plays a critical role in change management. When migrating legacy systems or introducing new tools, resistance is inevitable. But when you can show real-time data on performance improvements, error reductions, or user satisfaction gains, you turn skeptics into champions.
The Future: Telemetry Meets AI
Looking ahead, the intersection of telemetry and AI is where things get exciting. Imagine telemetry not just reporting what happened, but predicting what will happen and suggesting how to fix it. We’re already exploring this with agentic AI frameworks that utilize telemetry to guide autonomous decision-making in real-time.
Final Thoughts: Listen to Your Systems
If there’s one takeaway from my journey, it’s this: your systems are already talking to you — telemetry is how you learn to listen. In a world where every millisecond counts and every user interaction matters, telemetry is your competitive edge.
So, whether you’re launching a new product, modernizing a legacy platform, or scaling your DevOps practice, start with telemetry. Instrument early, measure often and let the data drive your decisions. Because in DevOps, as in life, the best decisions are the ones backed by insight.
