Over 2,600 AWS customers are using PagerDuty to manage cloud services health and respond to incidents in real time
SAN FRANCISCO – July 16, 2018 – PagerDuty, a global leader in digital operations management, today announced that it has expanded its collaboration with Amazon Web Services (AWS) and is now available on AWS Marketplace. This enables AWS customers to purchase subscriptions to PagerDuty more easily and quickly. PagerDuty’s real-time platform for action enables DevOps and ITOps teams to manage the health of their cloud services and take action to respond to any incidents, as well as address any opportunities. This allows them to accelerate cloud migration, deliver high-quality user experiences, prevent costly downtime and increase productivity and agility using the DevOps model.
All PagerDuty subscription purchases on AWS Marketplace are integrated into a customer’s AWS account and bill, and customers can customize pricing for PagerDuty and other terms based on their needs using AWS Private Offers. AWS customers who are enrolled in AWS Enterprise Contracts also can purchase PagerDuty subscriptions using established, pre-approved enterprise licensing terms, simplifying the procurement process.
“Our customers want easy-to-use SaaS solutions like PagerDuty to prevent downtime and digital disruptions, and now that PagerDuty is listed on AWS Marketplace, they can enable rapid incident response in a seamless, accelerated manner,” said Barry Russell, general manager of AWS Marketplace and service catalog business development, Amazon Web Services, Inc. “We are excited that PagerDuty has decided to extend their offering on AWS Marketplace.”
With PagerDuty’s solution, AWS customers gain full-stack visibility across their applications, services, and hybrid environments to address business-impacting issues in real time. PagerDuty’s enterprise-grade incident management solution enables DevOps and IT Ops teams to automatically mobilize responders and orchestrate the ideal response, based on machine learning and human response data. As enterprises continue to migrate critical workloads to AWS to take advantage of scale and flexibility, PagerDuty also helps cloud migration projects move quickly.
“Integrating Amazon CloudWatch with PagerDuty really gives us the peace of mind that we will always be able to get the right information to the right someone,” said Steve Hunt, senior director, infrastructure, FanDuel. “With millions of customers watching, issues can hit us hard—combining PagerDuty and Amazon CloudWatch has been invaluable to us in getting our people online to fix any issues as fast as possible. The importance of Amazon CloudWatch and PagerDuty in connecting Support to Engineering during their off hours can’t be overstated.”
This latest collaboration between PagerDuty and AWS builds on PagerDuty’s existing support for Amazon CloudWatch. AWS customers currently use monitoring information from Amazon CloudWatch with PagerDuty to minimize business disruptions by automatically identifying incidents, enabling responders to respond and resolve quickly and effectively. Many AWS customers also use PagerDuty with third-party monitoring and application performance management tools, using PagerDuty as the central hub for all events and incidents.
“We are thrilled to expand our collaboration with AWS and make it even easier for AWS customers to start improving their digital operations with PagerDuty,” said Jukka Alanen, senior vice president of business development and corporate strategy at PagerDuty. “Thousands of AWS customers have realized the value of using PagerDuty with AWS to empower their DevOps and ITOps teams to collect all relevant signals in one place and address incidents as they arise, in real time. By helping operations teams take advantage of automation, agility and flexibility, PagerDuty increases productivity, saves time, and enables smooth and confident migration to the cloud.”
PagerDuty has also earned Advanced Technology Partner status in the AWS Partner Network (APN) and achieved AWS DevOps Competency status in Monitoring, Logging and Performance by demonstrating proven experience, technical proficiency and success in helping enterprises deliver on the promise of digital transformation.