DevOps.com

  • Latest
    • Articles
    • Features
    • Most Read
    • News
    • News Releases
  • Topics
    • AI
    • Continuous Delivery
    • Continuous Testing
    • Cloud
    • Culture
    • DataOps
    • DevSecOps
    • Enterprise DevOps
    • Leadership Suite
    • DevOps Practice
    • ROELBOB
    • DevOps Toolbox
    • IT as Code
  • Videos/Podcasts
    • Techstrong.tv Podcast
    • Techstrong.tv - Twitch
    • DevOps Unbound
  • Webinars
    • Upcoming
    • Calendar View
    • On-Demand Webinars
  • Library
  • Events
    • Upcoming Events
    • Calendar View
    • On-Demand Events
  • Sponsored Content
  • Related Sites
    • Techstrong Group
    • Cloud Native Now
    • Security Boulevard
    • Techstrong Research
    • DevOps Chat
    • DevOps Dozen
    • DevOps TV
    • Techstrong TV
    • Techstrong.tv Podcast
    • Techstrong.tv - Twitch
  • Media Kit
  • About
  • Sponsor
  • AI
  • Cloud
  • CI/CD
  • Continuous Testing
  • DataOps
  • DevSecOps
  • DevOps Onramp
  • Platform Engineering
  • Sustainability
  • Low-Code/No-Code
  • IT as Code
  • More
    • Application Performance Management/Monitoring
    • Culture
    • Enterprise DevOps
    • ROELBOB
Hot Topics
  • Technical Debt? No Sweat!
  • Technical Debt is Inevitable. Here's How to Manage It
  • Report Surfaces DevOps Challenges for Mobile Applications
  • Microsoft’s 9th Outage in 2023 ¦ RISE of RISC-V ¦ Meta Ends WFH
  • What’s Hot in DevOps | Predict 2023

Home » Latest News Releases » Pega Helps Accelerate Digital Transformation With Launch of Pega Kickstart Services

Pega Helps Accelerate Digital Transformation With Launch of Pega Kickstart Services

By: Deborah Schalm on April 7, 2020 1 Comment

New fixed-price offerings help enable businesses to deploy customer microjourneys, email bots, or workforce intelligence in just weeks

Recent Posts By Deborah Schalm
  • Exabeam Reinvents Security Analytics with Fusion XDR and Fusion SIEM Cloud Products to Address Security Needs at Scale
  • New Study Reveals Importance of Optimized Strategy for the Selection, Support, and Maintenance of Open Source Software
  • Applitools Integrates With Rally for Fast and Automated Bug Management
More from Deborah Schalm
Related Posts
  • Pega Helps Accelerate Digital Transformation With Launch of Pega Kickstart Services
  • Pega Introduces X-ray Vision: The Industry’s First Self-Healing RPA
  • Pega Introduces Pega Process Fabric – The “Platform for Platforms” That Streamlines Work Across Enterprise Siloes
    Related Categories
  • Latest News Releases
    Related Topics
  • Pega
Show more
Show less

CAMBRIDGE, Mass., April 7, 2020 /PRNewswire/ — Pegasystems Inc. (NASDAQ: PEGA), the software company empowering digital transformation at the world’s leading enterprises, today announced the launch of Pega Kickstart™ – a new family of fixed-price services that help businesses quickly deploy Pega software to help address critical customer and employee experience problems. Through a combination of Pega tools, best practices, and a dedicated services team, Pega Kickstart provides a faster path to digital transformation with high-impact returns delivered in just weeks.

Cloud Native NowSponsorships Available

This screenshot shows how Pega Email Bot uses AI to analyze incoming customer emails, pull out important data, and initiate action on the customer request. Today Pega announced Pega Email Bot Kickstart, a new service in the Pega Kickstart service family that enables clients to deploy a complete intelligent email automation solution in just five weeks for $75,000.

Digital transformation – once a marathon – has now turned into a sprint. Organizations are scrambling to adjust to an extraordinary level of disruption brought by the COVID-19 pandemic. Businesses are reassessing how to meet the increasing digital demands of their homebound customers while also helping their newly remote employees stay engaged and productive. But these are not new problems; the pandemic has only accelerated the need to fix them.

Today Pega introduced three new Pega Kickstart services offering a way for businesses to more rapidly solve today’s challenges while also helping set the foundation for future innovation. These services include:

  • Pega Microjourney™ Kickstart: Pega will design and deliver a customer microjourney in as little as five weeks for $100,000. A microjourney is a new term describing a customer’s path to a specific desired outcome – such as “inquire about service,” “dispute a charge,” or “onboard a new partner.” After years of perfecting low-code development, the Pega team will collaborate with clients to identify, design, and quickly deliver a highly-automated microjourney to help improve the customer experience.
  • The Pega Platform™ low-code app development software makes it easy for clients to manage, improve, and extend their new microjourney after the initial deployment. The platform comes integrated with Pega Express™, an intuitive software development methodology that guides users step by step through the implementation process – from designing to building to driving user adoption. With no manual coding skills required, Pega Platform empowers businesspeople to modify the solution or create new microjourneys with minimal effort.
  • Pega Email Bot™ Kickstart: Pega will deploy Pega Email Bot – a complete intelligent email automation solution – in as little as five weeks for $75,000. Businesses are drowning in customer inquiries coming in via email, a problem that’s grown exponentially worse in the pandemic. Customer service personnel simply can’t keep up. Pega experts will work with the client deploy Pega Email Bot, which automates the triage and response to these large volumes of customer email from end to end. It uses artificial intelligence with natural language processing (NLP) and machine learning to understand the purpose and intent of each email, then applies dynamic case management to drive the inquiry to resolution.
  • Pega Workforce Intelligence™ Kickstart: In as little as seven weeks for $25,000, Pega will deploy Pega Workforce Intelligence software to help businesses understand how their employees work and the obstacles that get in the way of doing their jobs. These insights are even more important today as organizations try to manage their newly remote workforce from a distance. Pega Workforce Intelligence will analyze the desktop actions of up to 200 employees to uncover the hidden inefficiencies that hinder performance – from broken processes to ineffective technology. Pega experts will then guide the client to turn these insights into action to help employees be more efficient and satisfied in their work.

All Pega Kickstart services include professional services and training in one fixed fee. During the project, Pega Email Bot Kickstart and Pega Workforce Intelligence Kickstart also include software licensing, which can be extended for an additional fee after project delivery is completed. Pega Microjourney Kickstart clients can add software licensing to the project service based on the mutually agreed project outcomes. For more detailed information on Pega Kickstart, which are available today, please see the links in the Supporting Resources section below.

Quotes & Commentary:
“Even in the best of circumstances, businesses are in a never-ending race to keep up with changing customer expectations and ward off the latest market threats,” said Don Schuerman, CTO and vice president, product marketing, Pegasystems. “Now we’re offering an even faster and easier way to improve customer and employee experiences with our Pega Kickstart services. In just weeks, and for a fixed cost, our experts will deliver a custom solution built to meet today’s challenges and future proofed for the long haul.”

Supporting Resources

  • Data sheet: Pega Email Bot Kickstart
  • Data sheet: Pega Microjourney Kickstart
  • Video: Pega Workforce Intelligence Kickstart

 

About Pega
Pega is the leader in cloud software for customer engagement and operational excellence. The world’s most recognized and successful brands rely on Pega’s AI-powered software to optimize every customer interaction on any channel while ensuring their brand promises are kept. Pega’s low-code application development platform allows enterprises to quickly build and evolve apps to meet their customer and employee needs and drive digital transformation on a global scale. For more than 35 years, Pega has enabled higher customer satisfaction, lower costs, and increased customer lifetime value. For more information on Pegasystems (NASDAQ: PEGA) visit www.pega.com.

Filed Under: Latest News Releases Tagged With: Pega

« The Linux Foundation Throws Weight Behind Secure Microkernel
Okera Raises $15 Million to Meet Growing Customer Demand, Names Nick Halsey CEO »

Techstrong TV – Live

Click full-screen to enable volume control
Watch latest episodes and shows

Upcoming Webinars

ActiveState Workshop: Building Secure and Reproducible Open Source Runtimes
Thursday, June 8, 2023 - 1:00 pm EDT
DevSecOps
Monday, June 12, 2023 - 1:00 pm EDT
Interactive Workshop: 2023 Kubernetes Troubleshooting Challenge
Wednesday, June 14, 2023 - 9:00 am EDT

GET THE TOP STORIES OF THE WEEK

Sponsored Content

PlatformCon 2023: This Year’s Hottest Platform Engineering Event

May 30, 2023 | Karolina Junčytė

The Google Cloud DevOps Awards: Apply Now!

January 10, 2023 | Brenna Washington

Codenotary Extends Dynamic SBOM Reach to Serverless Computing Platforms

December 9, 2022 | Mike Vizard

Why a Low-Code Platform Should Have Pro-Code Capabilities

March 24, 2021 | Andrew Manby

AWS Well-Architected Framework Elevates Agility

December 17, 2020 | JT Giri

Latest from DevOps.com

Technical Debt? No Sweat!
June 8, 2023 | Lee Altman
Technical Debt is Inevitable. Here’s How to Manage It
June 8, 2023 | Bill Doerrfeld
Report Surfaces DevOps Challenges for Mobile Applications
June 7, 2023 | Mike Vizard
Microsoft’s 9th Outage in 2023 ¦ RISE of RISC-V ¦ Meta Ends WFH
June 7, 2023 | Richi Jennings
Supercharging Ansible Automation With AI
June 7, 2023 | Saqib Jan

TSTV Podcast

On-Demand Webinars

DevOps.com Webinar ReplaysDevOps.com Webinar Replays

Most Read on DevOps.com

No, Dev Jobs Aren’t Dead: AI Means ‘Everyone’s a Programmer’? ¦ Interesting Intel VPUs
June 1, 2023 | Richi Jennings
Revolutionizing the Nine Pillars of DevOps With AI-Engineered Tools
June 2, 2023 | Marc Hornbeek
Friend or Foe? ChatGPT’s Impact on Open Source Software
June 2, 2023 | Javier Perez
Chronosphere Adds Professional Services to Jumpstart Observability
June 2, 2023 | Mike Vizard
VMware Streamlines IT Management via Cloud Foundation Update
June 2, 2023 | Mike Vizard
  • Home
  • About DevOps.com
  • Meet our Authors
  • Write for DevOps.com
  • Media Kit
  • Sponsor Info
  • Copyright
  • TOS
  • Privacy Policy

Powered by Techstrong Group, Inc.

© 2023 ·Techstrong Group, Inc.All rights reserved.