A survey of 122 IT professionals published today by SolarWinds in advance of IT Pro Day next week, finds that while IT teams are enjoying greater respect within their organizations in the wake of the COVID-19 pandemic, nearly a third (31%) admit there’s a need to rethink internal processes to better accommodate rapid change.
Overall, nearly two-thirds (64%) of respondents said despite contending with challenges such as reduced budgets, greater decision-making responsibilities and longer hours, they were instilled with a new sense of confidence in the wake of the pandemic. Just under half (46%) also said they feel empowered to bring more ideas to the table, while 58% said they now feel more prepared to succeed in similar unexpected situations. Another 29% reported feeling prepared to manage change but require additional resources, training and support. In addition, 40% said they believe they will now be involved in more business-level meetings.
Patrick Hubbard, head geek at SolarWinds, said in the wake of the pandemic it’s clear the historic divide between IT and the rest of the business has narrowed considerably. The challenge will be maintaining that closer alignment in the era of the new normal, added Hubbard.
In general, IT teams have proven themselves to be more adaptable than might have been anticipated prior to the pandemic. Many respondents also reported working longer hours due to stretched teams (29%), more responsibility (28%) and decision-making requirements (28%). However, only 22% of respondents said they were experiencing job-related stress.
However, it’s also clear organizations will need to revisit their IT strategies as workers continue to work from home well into 2021. It’s also clear that while many employees will eventually return to the office, many of them will also be working from home more frequently. As such, the need to create digital workflows spanning a highly distributed workforce will require new approaches to networking and security, among other things.
Just over a quarter of IT professionals (26%) said it was necessary to learn new skills to support their organizations’ transitions to a remote workforce. However, it would appear additional training is required. Systems management (55%), network management (50%), security policy and compliance (43%) and hybrid IT monitoring/management tools and metrics (28%) were identified as the top skills in need of development. Nearly half of respondents said they received the training they needed to learn these new skills, but (25%) said they are still waiting for training resources to be made available.
That skills shortage may prove to be especially crucial when it comes to security, which Hubbard noted is usually the last thing to get funded. In the rush to enable remote networking, for example, many organizations did not pay much attention to the need to secure endpoints that were frequently accessing cloud applications, which aren’t protected by a corporate firewall.
It’s still not clear to what degree the pandemic may drive more organizations to adopt best DevOps practices to enable IT teams to become more flexible. However, it’s apparent to all that when it comes to IT in post-COVID-19 era, there has never been a greater need for speed.