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Achieving True Automation is a Marathon,…

How IT is More Like an ATV Than a Sedan

When IT Disaster Strikes, Part 2: Who You Gonna Call?

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In Part One of this series, I provided a high-level overview of what an efficient incident response process entails from start to finish, including general framework for an incident response team. Now let’s delve a bit deeper into the role each person plays. In my experience, there are several core people who make up an […]

In DevOps, Speed Isn’t Always the Point

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The high-tech industry has fallen into a rut and seems to be struggling to get out of it. This rut is most fervently seen when talking about DevOps, but it exists across the board. We’ve fallen in love with the idea that faster is always better. That idea is provably false, and the assumption that […]

Automation’s Impact on a Structured Life

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A few years back my sister’s husband died after an unexpected illness. My sister, who was in her early 50s, experienced a devastating loss at a relatively early age. To her good fortune, my brother-in-law left behind an adequate pension and their mortgage had been paid off, so she didn’t have to bear the burden […]

Infographic: DevOps Lessons from Lean Auto Manufacturing

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Lean principles are as relevant to software delivery today as they were to auto manufacturing in the 20th century. And when you apply lean practices to software delivery, you get the same great results — lower costs, faster cycle times and higher quality. See the below infographic from Puppet to explore what software can learn […]

Digital Business: Paving the Way for DevOps’ Second Act

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DevOps is the buzzword of the moment. It’s at the heart of every strategy—not just CIOs’ IT transformation strategies but also IT vendors’ sales and marketing strategies. The question business unit leaders always ask is, “Is DevOps to improve IT or to boost the business?” The disconnect is so big between the concerns of today’s DevOps practitioners […]

An IT Practitioner’s Guide To DevOps

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Two technology innovations of the past decade have fundamentally changed how IT works and given rise to the “DevOps” phenomenon. Before we dive into what DevOps is and how IT organizations should adopt this culture, let’s review what gave rise to it in the first place. Pull from Agile Development The last decade has seen […]

Last-Mile DevOps: How to Keep Employees Happy

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Chances are that your company is embracing DevOps to make sure you can get fresh, new digital capabilities to your customers ASAP. That’s because in today’s market, you either have to be first—or quickly close any gaps between you and your more digitally innovative competitors. But when it comes to getting new capabilities into the […]

Top 5 Traits of High-Performing Teams

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DevOps is here and it seems to be what everyone in IT service management (ITSM) is buzzing about. So what are the goals and how do we know it’s not just the next hot kitchen color for this year? DevOps is a cultural and professional movement that stresses communication, collaboration and integration between software developers and […]