VictorOps helps the most innovative companies bypass traditional Network Operations Centers in order to proactively ingest, transform, route, and solve problems using end-to-end automation.
BOULDER, Colo. – June 22, 2016 – VictorOps, the real-time incident management company for DevOps teams, announced the Incident Automation Engine, a set of cutting-edge features for on-call teams to automate their way to faster MTTR through use of intelligent alerts, sophisticated routing, and smarter system outputs.
Unlike other incident management tools that focus on triaging alerts and notifications, the VictorOps Incident Automation Engine offers a truly innovative combination making system inputs intelligent and relevant outputs fully actionable. The Engine automates human behavior in order to quiet the noise of unnecessary alerts, deliver real-time remediation solutions, and provide visibility and documentation into all communications and actions that took place during an incident. Additionally, through the use of outbound webhooks the entire VictorOps solution can now be configured to send information to other tools, take automatic actions, and sync with other alert sources and reporting systems already in place. The combination providing unsurpassed control and insight throughout the incident lifecycle.
“With the Incident Automation Engine our customers are are now better empowered to resolve and even prevent future incidents, thereby protecting revenue loss, driving customer satisfaction and maintaining brand reputation,” said Todd Vernon, VictorOps CEO and co-founder. “More and more the best way to speed organizational innovation is through enabling developers to move quickly. When it comes to a company’s uptime this same concept applies. Today valuable time is lost with archaic alerting systems and manual processes. The Engine now becomes a foundation to automate out these inefficiencies, gain clearer access to actionable information and to continuously evaluate and improve the inputs driving on-call processes.”
Key features of the Incident Automation Engine include:
- Alert Transformations– Quiet unactionable alerts and automatically route specific alerts to the correct team members
- Alert Annotations– Automatically append alerts with runbooks, monitoring graphs and other relevant information, giving the alert recipient immediate remediation steps
- Outbound Webhooks– Extend VictorOps platform data into other systems and integrate VictorOps incidents into other service dashboards
- API– Leverage the VictorOps API to extend VictorOps to existing legacy tools and reporting systems
- Post-Mortem Report Generator – The ability to automatically pull a snapshot of all activities (alerts, conversations and remediation actions) associated with an outage. This information translates easily into SLA reporting and the facilitation of team retrospectives.
Organizations of all sizes are increasingly looking to adopt incident management solutions in order to reduce the impacts of IT downtime. According to Gartner, the potential cost of downtime for organizations can approach $540K an hour. If reduced, mean time to resolution (MTTR) can prevent a modest 300 minutes of downtime in a single year, and businesses could save upwards of $2.5M.
“Visibility at velocity is very important to us so engineers know what needs to be addressed from problems identified in production. [The] VictorOps Incident Automation Engine is allowing us to inform more team members in a timely fashion. We are lowering our MTTR and increasing the reach of our incident alerting audience without waking up everyone for the wrong reasons,” said Mike Perttula, DevOps Specialist at Signiant.
For more information about the Incident Automation Engine, visit [URL].
VictorOps is the real-time incident management platform focusing on incident lifecycle management and collaboration for IT and DevOps teams. The solution combines the power of people and data to solve IT problems in real-time. The VictorOps platform seamlessly orchestrates team situational awareness, incident creation, escalation, notification, and remediation with team members regardless of physical location or time of day. Privately held, VictorOps is backed by Costanoa Venture Capital and Foundry Group. For more information, visit www.victorops.com and follow the company on Twitter @VictorOps.