Significantly Decreases Time To Resolution for Incidents to Reduce Costs For Customers
The VictorOps platform allows DevOps to define on-call schedules that notify team members of infrastructure and service delivery platform problems as they occur according to company, team and personal escalation policies. Team members are alerted via VictorOps’ native Android and iOS applications or by SMS, email or phone call.
“As long-term Rackspace customers, and as a DevOps driven organization, we’re excited to see tools like VictorOps in the Rackspace Marketplace,” said Nick Stielau, Director of Operations for Pantheon. Stielau is focused on architecting and selecting solutions that support his DevOps team members. “Without innovative, team-centric tools like VictorOps, creating an aligned development organization is an uphill battle,” he continued.
Team members can post ideas and trouble shoot problems in real-time while having unprecedented access to the data they need to solve the problem regardless of physical location or time-of-day. Teams that can share situational data easily, inject thoughts and comments, and leverage team members who are not physically present is key to reducing the time-to-resolution for the company and a better lifestyle for the team as a whole.
“The power of a collaborative solution for real-time problem solving is in its ability to leverage the entire team’s knowledge in a scalable way through all phases of the incident lifecycle,” said Todd Vernon, CEO and co-founder, VictorOps. “Bringing our collaboration platform to the Marketplace enables Rackspace customers to purchase a solution with new ways to solve problems in a smarter way, which can help solve the same or similar problems faster the next time they occur. This reduces overall costs for a business.”
“As early adopters of DevOps, we see VictorOps as a natural fit for the Marketplace,” said John Engates, chief technology officer, Rackspace. “We share their desire to enable DevOps teams to do their jobs more effectively and believe that the addition of VictorOps will add great value to the Marketplace.”
For additional information about VictorOps and Rackspace Marketplace, visit: try.victorops.com/rackspace.
About VictorOps VictorOps is the world’s first collaborative alert management platform designed for DevOps teams that combines the power of people and data to solve IT problems in real-time. The VictorOps platform seamlessly orchestrates team situational awareness, incident creation, escalation, notification, and remediation with team members regardless of physical location or time of day. Privately held, VictorOps is backed by Costanoa Venture Capital and Foundry Group. For more information, visithttp://www.victorops.com and follow the company on Twitter @GoVictorOps.
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