Providing Situational Context to first responders is one of the most nuanced and critical success factors teams need as they manage and resolve incidents. It’s critical at all stages of incident management, from alert detection through postmortem. Provide no context, and you’ll materially impede resolution efforts. Overwhelm a team with data, and chaos ensues.
Understanding the evolving role of context will differentiate your incident management abilities and prepare you for ongoing success.
In this webinar, we gained an understanding of the evolving role of situational context as teams move from beginner to advanced in their incident management maturity. We honed in on the factors you need to calibrate the optimal level of context, and learned how to deliver that context in the most effective way.