Next-Generation Intelligent Communications Technology Integrates Processes and Systems for Enterprise DevOps Stakeholders
London, UK. — 23rd February, 2016 — xMatters, inc., a leader in communication-enabled business processes, today announced the release of its integration platform – enhanced connectivity technology designed to help enterprises overcome key hurdles in DevOps adoption.
"IT support and service management tools are largely automated today for maximum efficiency, but ultimately people must be involved to move processes forward. Enterprises need to integrate real human activity into the service management and DevOps processes to continue to gain agility. To do that effectively, it makes sense to connect — in context — to systems that run these processes where people spend their time interacting. Using xMatters’ DevOps approach to integrate these systems with an intelligent communication platform will enable enterprises to achieve their business goals — by meeting SLAs and better time to value in deployments,” said Daniel Conde, analyst at Enterprise Strategy Group.
xMatters’ award-winning cloud platform accelerates business processes through intelligent communication. The technology pinpoints and proactively alerts the individuals, teams and external service providers required to work together to quickly manage any business scenario along with resolving incidents, such as service disruptions and technical issues that interrupt the flow of day-to-day operations.
Enterprises have long faced challenges in embracing DevOps – which Gartner defines as “a change in IT culture, focusing on rapid IT service delivery through the adoption of agile, lean practices in the context of a system-oriented approach” – because the agility of modern systems conflicts with the strict compliance, stability and reliability requirements of legacy systems.
Successful DevOps requires a wide range of stakeholders to efficiently communicate, collaborate and stay aligned with the business so they can build, test and release new software more rapidly, frequently and reliably. When companies engage in high-velocity software release cycles, it’s easy for key information to slip through the cracks or not get communicated to the right individuals, putting software delivery times or quality standards at risk.
"Intelligent communications is an essential part of an Enterprise DevOps toolset,” said Doug Peete, SVP of Product Management at xMatters. “As IT organisations embrace DevOps initiatives, they need to empower both technical and business constituents to drive key processes forward. As the leader in intelligent communications for the enterprise, xMatters is in a unique position to enable DevOps initiatives while still supporting the specific business needs of ITSM and major incident management.”
The xMatters Integration Platform connects modern and legacy systems and business processes to fundamentally alter the way development and operations teams work together in a DevOps environment. By doing so, standard IT service management processes can be managed in conjunction with DevOps processes.
The new technology operationalises, contextualises and automates communications within key DevOps processes to drive personalised communication at scale so individuals and teams can collaborate effectively and efficiently.
In September 2015, xMatters launched an expanded Global Partner Program designed to advance its platform for rectifying business disruptions in today’s always-connected enterprise. The company boasts more than 200 integrations and partnerships, including ServiceNow, Splunk, BMC Software, AppDynamics, New Relic, Salesforce and many more.
Supporting Partner Quotes:
“DevOps is an agile, collaborative approach to IT service delivery that brings together siloed teams, technologies and processes. xMatters’ new Integration Platform acts as a system of engagement, and helps empower enterprise IT teams to better manage communication and collaboration across these silos. It ensures the right information gets to the right people at the right time – and brings that information and context in Cherwell Service Management as the system of record. In that regard, intelligent communications driven by xMatters is an essential piece of the enterprise DevOps toolset.”
– Jarod Greene, Vice President of Product Marketing, Cherwell Software
"Moogsoft’s anomaly detection and event correlation across the production stack, combined with xMatters’ intelligently targeted alerting technology allows enterprise DevOps to identify and resolve incidents faster than ever before. This integration allows for better collaboration across DevOps teams through Moogsoft’s Situation Room and xMatters intelligent communication to engage the right resources with rich situational context."
– Stephen Hart, CTO, Moogsoft
"Our vision for New Relic is to be the first and best place to look to understand your digital business. Communications plays a huge role in delivering this experience and showing customers that everything is working – the health of the software, the quality of the customer experience and the business outcomes. We are excited about xMatters’ new Integration Platform which makes it even easier for New Relic customers to receive critical alerts, and also ensure that the right people are being notified on the right device with the right data at the right time.”
– Nate Heinrich, Product Manager, New Relic
“The xMatters Integration Platform is a welcome solution for enterprises that are aiming to adopt DevOps, but are struggling with the mammoth communications challenge inherent in rapidly delivering new IT services, while making sure everything is stable, reliable and secure. xMatters’ new offering makes it easy to connect with services such as API monitoring that are essential to maintaining platform health.”
– Neil Mansilla, Vice President of Developer Relations, Runscope
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About xMatters, inc.
xMatters’ cloud-based communications solutions enable any business process or application to trigger two-way communications (push, voice, email, SMS, etc.) throughout the extended enterprise during time-sensitive events. With over a decade of experience in rapid communication, xMatters serves more than 1,000 leading global firms to ensure business operations run smoothly and effectively during incidents such as IT failures, product recalls, natural disasters, dynamic staffing, service outages, medical emergencies and supply-chain disruption. xMatters is headquartered in San Ramon, CA with additional offices in London and Sydney.