Back at the turn of the century, I had a job working in the IT department of a Big Bank. The section I worked in was Mortgage Exceptions. My group’s task was to route exceptions that could not be addressed by the mortgage processing system to a human being for resolution. Most of the intelligence […]Humans: The Ultimate Exception Handlers. Until …
Back at the turn of the century, I had a job working in the IT department of a Big Bank. The section I worked in was Mortgage Exceptions. My group’s task was to route exceptions that could not be addressed by the mortgage processing system to a human being for resolution. Most of the intelligence […]
