Hannah Price

Hannah Price is the Service Management Consultant and Knowledge Management Expert at TOPdesk UK, charged with guiding organizations to achieve service excellence by connecting the people and technology, empowering them to work better together.

Does it Matter That We’re Still Working in Silos?

June 18, 2021 | DevOps workflow, enterprise service management, future of work, silos

Seventy-two percent of business leaders believe that cross-departmental working at the enterprise level benefits their employees' experience and engagement. However, 68% of these same organizations admit to working in silos—the complete opposite ...

How the Pandemic Renewed Respect for the Agile Mindset

March 9, 2021 | agile, COVID-19, Remote work, software development

Agile methodologies were introduced to us around 10 years ago. In that time, we have seen technology advance at breakneck speed and faced many new challenges in the way we work; arguably, ...