Hannah Price is the Service Management Consultant and Knowledge Management Expert at TOPdesk UK, charged with guiding organizations to achieve service excellence by connecting the people and technology, empowering them to work better together.
Seventy-two percent of business leaders believe that cross-departmental working at the enterprise level benefits their employees' experience and engagement. However, 68% of these same organizations admit to working in silos—the complete opposite ...
Agile methodologies were introduced to us around 10 years ago. In that time, we have seen technology advance at breakneck speed and faced many new challenges in the way we work; arguably, ...