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Tag: enterprise service management

self-service devops ServiceNow ESM SLOs observability

How ESM Enables Digital Transformation

Avatar photoSimon Haighton-Williams | July 21, 2021 | digital transformation, enterprise service management, ESM, ITSM
The pandemic has forced organizations of all sizes to overcome colossal challenges and embrace flux. We’ve all heard stories about businesses having to adopt a new communication tool and train staff overnight, ...
data silos, productivity,

Does it Matter That We’re Still Working in Silos?

Avatar photoHannah Price | June 18, 2021 | DevOps workflow, enterprise service management, future of work, silos
Seventy-two percent of business leaders believe that cross-departmental working at the enterprise level benefits their employees' experience and engagement. However, 68% of these same organizations admit to working in silos—the complete opposite ...
AIOps Service Management with AIOps

AIOps in Service Management: Removing the Noise

Avatar photoPierre-Andre Aeschlimann | January 14, 2021 | AIOps, Cherwell, CMDB, discovery, enterprise service management, itil
AIOps (artificial intelligence for IT ops) refers to the automation of IT operations through AI and machine learning. With every organization working rapidly toward the ultimate goal of digital transformation, there is ...
Enterprise Service Management with Jira Service Desk and Confluence

Enterprise Service Management with Jira Service Desk and Confluence

Avatar photoEvan Golden | February 11, 2020 | Atlassian, Confluence, enterprise service management, ESM, ITSM, Jira Service Desk, JSD
Companies are looking to reduce cost, create efficiency and improve productivity of all internal and external customer services. In many organizations, different departments are using individual tools to provide their customers with ...

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