Tag: enterprise service management

The pandemic has forced organizations of all sizes to overcome colossal challenges and embrace flux. We’ve all heard stories about businesses having to adopt a new communication tool and train staff overnight, ...

Seventy-two percent of business leaders believe that cross-departmental working at the enterprise level benefits their employees' experience and engagement. However, 68% of these same organizations admit to working in silos—the complete opposite ...

AIOps (artificial intelligence for IT ops) refers to the automation of IT operations through AI and machine learning. With every organization working rapidly toward the ultimate goal of digital transformation, there is ...

Companies are looking to reduce cost, create efficiency and improve productivity of all internal and external customer services. In many organizations, different departments are using individual tools to provide their customers with ...