Jayne Groll is a co-founder and Board Member of the DevOps Institute (DOI). She is also President of ITSM Academy. Jayne carries many IT credentials including ITIL Expert™, Certified ScrumMaster, Certified Agile Service Manager, DevOps Foundation and is a Certified Process Design Engineer (CPDE)™ . Her IT management career spans over 25years in roles across a wide range of industries. Jayne is very active in the ITSM, Agile and DevOps communities and is the author of the Agile Service Management Guide. She is a frequent presenter at local, national and virtual events.
In IT, we love our frameworks. Whether agile, ITIL, lean, cobit, six sigma or others, our thirst for “best practice” guidance seems to be unquenchable. The concept of a "best practice" is ...
Trust is by far the most critical element of a DevOps culture. It is also the most difficult to achieve. IT was not built for trust. The silo structure that is common ...
