Businesses face continuous pressure to deliver high-quality IT services efficiently. One emerging integration to meet these goals is between DevOps and IT service management (ITSM), more commonly known as DevOps+. DevOps+ is ...

BMC today revealed it is embedding generative artificial intelligence (AI) capabilities across its BMC Helix service and operations management platforms. BMC CTO Ram Chakravarti said the company is incorporating the open source ...

Although everyone has their own definition of DevOps, it all comes down to creating better software faster, empowering development and operations teams and delivering value to customers. However, there really isn’t a ...

AIOps (artificial intelligence for IT ops) refers to the automation of IT operations through AI and machine learning. With every organization working rapidly toward the ultimate goal of digital transformation, there is ...

Ever since DevOps came on the scene a decade ago, ITIL has been under siege. ITIL lays out a number of IT service management (ITSM) best practices, including release management, change management, ...

In IT, we love our frameworks. Whether agile, ITIL, lean, cobit, six sigma or others, our thirst for “best practice” guidance seems to be unquenchable. The concept of a "best practice" is ...