Katie is an IBM Lean Master based out of Los Angeles, California. Katie has many years applying Lean principles to processes as diverse as beverage distribution in Spain, lubricant product development in the Netherlands, Insurance Sales in the UK ... and IT operations, all over the world.
At a recent Lean project report out to stakeholders, a piece of analysis was presented which showed the quantity of metrics being captured, in various areas, at different organizational levels. IBM's Watson ...
There is an urban legend about a Lean deployment which, in the process of applying the 5S to a workshop, drew lines on the desk to indicate where each worker should keep ...
Here at IBM's Lean practice we use a diagram called 'Mississippi' to analyze demand. It is not so-called because it originates in Mississippi - in fact I've been given to understand that ...
Change is difficult. It can be painful, disruptive, and costly. Making a case for change requires us to win over hearts and minds. In my experience, we need to win the hearts ...
As a Lean Coach working in IT I often hear development teams refer proudly to their scrumboards as an example of Kanban. To which I say, 'that's a great start... but it's ...