The BizOps Coalition, which advocates for fundamental change in the way IT teams and business users collaborate during software development, today published a BizOps Manifesto framework that identifies 12 principles that focus organizations on business outcomes versus merely attaining and maintaining service levels.
The goal is to close the historic divide between IT and the rest of the business by encouraging IT teams to work more closely with business leaders, who need to make informed technology investment decisions based on real-time data analytics to drive business growth, improve customer experience and increase profitability.
BizOps Manifesto authors include Dr. Mik Kersten, founder & CEO of Tasktop; Serge Lucio, vice president and general manager of the Enterprise Software Division of Broadcom; Patrick Tickle, chief product officer of Planview; Sally Elatta, CEO of AgilityHealth; Evan Leybourn, CEO of Business Agility Institute; Tom Davenport, distinguished author and professor; Dave West, CEO of Scrum.org; and Kevin Surace, chairman/CTO of Appvance.ai.
Lucio said even after a decade of advancements in best DevOps practices, far too many IT teams behave as though they have no vested interest in the outcome of an IT project. In fact, there’s far too much focus on requirements at the beginning of a project because too many IT teams believe that as long as an application is available, their task is complete, he noted.
The BizOps Manifesto encourages IT organizations to assume requirements can and should change frequently as business conditions evolve. IT teams that focus too much on requirements upfront are essentially applying a waterfall mentality to software development no matter how agile their software development processes are, Lucio said.
In general, he noted, there’s a lot more focus these days on software development. The biggest immediate hurdle is the terminology being employed to address this issue. The IT vendor community is employing catchphrases such as “value stream management” and “software delivery management” to describe essentially the same issue, he said.
More organizations than ever are finally coming to terms with these issues as they seek to accelerate the rate at which applications can be deployed in the wake of the economic downturn brought on by the COVID-19 pandemic, Lucio said, noting the BizOps Manifesto is intended to facilitate those conversations.
It’s not clear to what degree a manifesto can change mindsets within IT teams. Too many IT professionals view themselves as being part of the IT industry rather than the industry its employer is in. As a result, there’s often not a deep appreciation for the unique business challenges an organization faces within the IT department. Arguably, that divide is not as wide as it was at the start of the last decade; nevertheless, the issue persists. A manifesto is as good a place as any to start a conversation that in many organizations is long overdue.