DevOps.com

  • Latest
    • Articles
    • Features
    • Most Read
    • News
    • News Releases
  • Topics
    • AI
    • Continuous Delivery
    • Continuous Testing
    • Cloud
    • Culture
    • DevSecOps
    • Enterprise DevOps
    • Leadership Suite
    • DevOps Practice
    • ROELBOB
    • DevOps Toolbox
    • IT as Code
  • Videos/Podcasts
    • DevOps Chats
    • DevOps Unbound
  • Webinars
    • Upcoming
    • On-Demand Webinars
  • Library
  • Events
    • Upcoming Events
    • On-Demand Events
  • Sponsored Communities
    • AWS Community Hub
    • CloudBees
    • IT as Code
    • Rocket on DevOps.com
    • Traceable on DevOps.com
    • Quali on DevOps.com
  • Related Sites
    • Techstrong Group
    • Container Journal
    • Security Boulevard
    • Techstrong Research
    • DevOps Chat
    • DevOps Dozen
    • DevOps TV
    • Digital Anarchist
  • Media Kit
  • About
  • AI
  • Cloud
  • Continuous Delivery
  • Continuous Testing
  • DevSecOps
  • Leadership Suite
  • Practices
  • ROELBOB
  • Low-Code/No-Code
  • IT as Code
  • More
    • Application Performance Management/Monitoring
    • Culture
    • Enterprise DevOps

Home » Latest News Releases » Chef Automate Incident Creation Receives Application Certification from ServiceNow®

Chef Automate Incident Creation Receives Application Certification from ServiceNow®

By: Deborah Schalm on September 11, 2018 Leave a Comment

New integration gives customers streamlined access to handle incident management to greatly reduce resolution time and offer greater end-user visibility and productivity

Recent Posts By Deborah Schalm
  • Exabeam Reinvents Security Analytics with Fusion XDR and Fusion SIEM Cloud Products to Address Security Needs at Scale
  • New Study Reveals Importance of Optimized Strategy for the Selection, Support, and Maintenance of Open Source Software
  • Applitools Integrates With Rally for Fast and Automated Bug Management
More from Deborah Schalm
Related Posts
  • Chef Automate Incident Creation Receives Application Certification from ServiceNow®
  • Latest ServiceNow Platform Release to Accelerate Productivity and Digital Transformation with Modern Design, Expanded Hyperautomation Tools
  • ServiceNow Adds Lightstep Notebooks to Visualize Observability Data
    Related Categories
  • Latest News Releases
    Related Topics
  • Chef
  • ServiceNow
Show more
Show less

 

DevOps Connect:DevSecOps @ RSAC 2022

SEATTLE – September 11, 2018 – Chef, the leader in Continuous Automation, today announced it has received certification of its Chef Automate Incident Creation application with ServiceNow,  available now in the ServiceNow Store. Certification by ServiceNow is only granted to apps available in the Store and signifies that the Chef Automate Incident Creation app has successfully completed a set of defined tests focused on Now Platform™ security, compatibility, performance and integration interoperability.  The certification also ensures that best practices are utilized in the design and implementation of the Chef Automate app with ServiceNow.

The Chef Automate Incident Creation application allows users to easily generate incidents in their ServiceNow Incident Management environment whenever they have failures in their Chef-managed platform due to either infrastructure automation updates failing or automated compliance check failures. This integration with ServiceNow gives Chef customers the ability to capture all failures across their estate for resolution and tracking purposes as a way to ensure any infrastructure automation problems are resolved rapidly and compliance failures are tracked and corrected based on internal best practices.

Key components of this integration include:

  • Incident management for infrastructure and compliance automation – This capability gives users the ability to create ServiceNow incident tickets, alert/page operations or information security (for Chef failures or InSpec failures, respectively), so that automation and compliance failures are actioned as quickly as possible and in concordance with customer- or regulatory-mandated SLAs or OLAs.
  • Intelligent data management and event de-duplication — The integration intelligently uses Chef Automate as a central data aggregator and de-duplicates events, so that repeated failures do not open repeated incident tickets. Instead, they update relevant fields in ServiceNow, such as the time of last failure. This helps reduce overall alert noise, in contrast to non-Chef Automate approaches that send data directly from managed nodes to ServiceNow.
  • Compliance-related integration opportunities with other capabilities on the ServiceNow platform — The data stream of compliance events generated by this integration can now be leveraged by other applications on the ServiceNow platform. For example, governance and risk compliance (GRC) or security/incident management (SIEM) systems that have integrations with ServiceNow can now have access to this data. For those companies who have standardized on such systems, the data stream from InSpec through Chef Automate allows users to enhance their overall risk dashboard with real time, continuous compliance events that are already properly prioritized, rather than inundating these systems with meaningless, context-free data as was previously the case.

“This integration has been one of the most desired features, with many of our customers requesting this integration with ServiceNow’s premier IT service management solution,” said James Casey, VP of Partner Integration at Chef.  “We look forward to working with ServiceNow to give our customers a single place to track all issues seen across their automated infrastructure that will improve the overall expediency of both ServiceNow and Chef Automate within the enterprise and help reduce the overall repercussions of any failure scenarios.”

 

About Chef

Chef is the leader in Continuous Automation software, an innovator in cloud native operations and one of the founders of the DevOps movement. Chef works with more than a thousand of the most innovative companies around the world to deliver their vision of digital transformation, providing the practices and platform to deliver software at speed. Chef Automate is Chef’s Continuous Automation Platform which is powered by an awesome community and open source software engines: Chef for infrastructure, Habitat for application, and InSpec for compliance. For more visit http://www.chef.io

ServiceNow Store

The ServiceNow Store is the exclusive source for Now® Certified apps from ISV Technology Partners that complement and extend ServiceNow and accelerate time to value for customers.

 

#

 

Filed Under: Latest News Releases Tagged With: Chef, ServiceNow

Sponsored Content
Featured eBook
Hybrid Cloud Security 101

Hybrid Cloud Security 101

No matter where you are in your hybrid cloud journey, security is a big concern. Hybrid cloud security vulnerabilities typically take the form of loss of resource oversight and control, including unsanctioned public cloud use, lack of visibility into resources, inadequate change control, poor configuration management, and ineffective access controls ... Read More
« InterVision Strengthens Cloud Portfolio with Acquisition of Infiniti Consulting Group
Startup Introduces App to Bring Predictability to the Development Process »

TechStrong TV – Live

Click full-screen to enable volume control
Watch latest episodes and shows

Upcoming Webinars

Continuous Deployment
Monday, July 11, 2022 - 1:00 pm EDT
Using External Tables to Store and Query Data on MinIO With SQL Server 2022
Tuesday, July 12, 2022 - 11:00 am EDT
Goldilocks and the 3 Levels of Cardinality: Getting it Just Right
Tuesday, July 12, 2022 - 1:00 pm EDT

Latest from DevOps.com

Rust in Linux 5.20 | Deepfake Hiring Fraud | IBM WFH ‘New Normal’
June 30, 2022 | Richi Jennings
Moving From Lift-and-Shift to Cloud-Native
June 30, 2022 | Alexander Gallagher
The Two Types of Code Vulnerabilities
June 30, 2022 | Casey Bisson
Common RDS Misconfigurations DevSecOps Teams Should Know
June 29, 2022 | Gad Rosenthal
Quick! Define DevSecOps: Let’s Call it Development Security
June 29, 2022 | Don Macvittie

Get The Top Stories of the Week

  • View DevOps.com Privacy Policy
  • This field is for validation purposes and should be left unchanged.

Download Free eBook

The State of the CI/CD/ARA Market: Convergence
https://library.devops.com/the-state-of-the-ci/cd/ara-market

Most Read on DevOps.com

Rust in Linux 5.20 | Deepfake Hiring Fraud | IBM WFH ‘New No...
June 30, 2022 | Richi Jennings
Chip-to-Cloud IoT: A Step Toward Web3
June 28, 2022 | Nahla Davies
The Two Types of Code Vulnerabilities
June 30, 2022 | Casey Bisson
Common RDS Misconfigurations DevSecOps Teams Should Know
June 29, 2022 | Gad Rosenthal
Quick! Define DevSecOps: Let’s Call it Development Security
June 29, 2022 | Don Macvittie

On-Demand Webinars

DevOps.com Webinar ReplaysDevOps.com Webinar Replays
  • Home
  • About DevOps.com
  • Meet our Authors
  • Write for DevOps.com
  • Media Kit
  • Sponsor Info
  • Copyright
  • TOS
  • Privacy Policy

Powered by Techstrong Group, Inc.

© 2022 ·Techstrong Group, Inc.All rights reserved.