NEW HAVEN, Conn., Oct. 30, 2018 /PRNewswire/ Device42, Inc., a provider of IT infrastructure management software, today announced an integration with Atlassian, the leading collaboration and software development management company. Customers of Atlassian’s Jira Service Desk, the IT helpdesk ticketing system, can now benefit from Device42’s comprehensive solutions to gain better visibility and control over their technology assets.
Jira Service Desk is a popular platform for IT teams to receive, track, manage and resolve customer requests. With Device42’s integration, every ticket sent to a company’s service desk is accompanied by the associated hardware and software specifications, as well as a history of incidents related to that issue. Having access to such information helps both onsite and offsite support agents quickly identify which technology assets to troubleshoot so they can immediately provide a solution, whether it’s replacing a hard disk or switching the power supply.
“Using the new cloud asset management integration with Device42, our customers will now gain a holistic view and more context across all their assets right within Jira Service Desk,” said Bryant Lee, head of partnerships and integration at Atlassian.
Device42 has more than 500 enterprise clients in 55 countries that rely on its software to manage their complex IT infrastructure quickly, easily, and effectively. The company was recently ranked as the fastest growing technology company in Connecticut, with a whopping 1,300 percent revenue growth from 2015 to 2017.
“Enterprises are faced with a mounting challenge as they attempt to maintain up-to-date inventories of their physical, virtual, and cloud servers,” said Raj Jalan, founder and CEO of Device42. “The integration will provide Atlassian customers with a robust tool that will not only help them solve mission-critical issues at breakneck speed, but also glean powerful insights about their technology infrastructures that will take their IT departments to a whole new level.”
Device 42, Inc., a leader in Data Center Infrastructure Management (DCIM), delivers comprehensive, low-cost, high-value solutions that enable organizations around the globe to manage their complex IT infrastructure quickly, easily, and effectively. Device42 software centralizes data center management, making IT assets visible, understandable, and controllable. Additional information about Device42 can be found at device42.com.