New machine learning-based solution addresses monitoring gap created by complex, multi-cloud application architectures for IT and DevOps teams

Cambridge, Mass., May 21, 2019 – Devo Technology, the data operations company, today announced the tech preview of its Service Operations solution purpose-built for complex IT and application environments. In an era where enterprises are becoming completely instrumented across their ecosystems, Devo Service Operations empowers IT Ops to easily visualize complex, multi-cloud application environments, and predict issues and remediate them quickly when they do arise. In addition, the solution reveals relationships between business impact and IT performance.

Built on the Devo Platform, Devo Service Operations leverages cloud-scale analytics, interactive visualizations, and machine learning, delivering operational prediction and automation across the enterprise. The solution was built to alleviate customers’ pain points around a growing monitoring gap that lacks the visibility to connect the dots between technology and business in the face of too much data and noise.

Devo Service Operations applies insights gained from both real-time and historical enterprise log data across hundreds of IT elements, reduces noise with machine learning, and automates the remediation workflow to deliver service insight and impact analysis in the form of business KPIs. Devo Service Operations offers these individual capabilities:

• Real-time impact assessment: The Experience Viewer and Service Navigator enable operational teams to visualize complex service stacks, map dependencies, seamlessly pivot from an application view to infrastructure elements, detailing impact on end-users and business services.
• ML-powered analytics: From time series anomaly detection to root-cause analysis and capacity forecasting, machine learning-powered analytics reduces noise and predicts and detects problems so operations teams can take timely, accurate actions.
• Root Cause Analysis with streamlined remediation: Devo Service Operations includes a decision engine that defines behavior-driven alerts and links those alerts to automated next-best-action recommendations and workflows to ultimately restore services.
• Cloud-scale data analytics platform: Devo Service Operations is built on the Devo platform – a real-time, cloud-native, multi-tenant analytics platform built for the massive scale of logs, metrics, events, and machine data prevalent in today’s operational environments. The platform provides real-time insight into both streaming and historical data from across the entire enterprise technology stack – users, devices, applications, and infrastructure.

“Devo Service Operations represents a milestone in the company’s growth trajectory, as we continue to build capabilities that connect IT performance and business impact,” said Colin Britton, Chief Strategy Officer, Devo. “Ensuring the availability and performance of applications is more critical than ever for businesses, but the scale and complexity of modern application architectures and infrastructures make monitoring applications increasingly difficult. We are excited to preview the Service Operations solution for ITOps and DevOps professionals and work with our customers to deliver a high-performing solution that meets their needs.”

“Ironically, one of the most significant challenges facing organizations as they seek to establish the connection between business context and the real-time technical components that support the digital experience is the abundance of data itself. Organizations are now awash in data — and it’s made it almost impossible for human operators to make sense of it all. Within all of that data, however, are the seeds of the solution. The real-time nature of machine data and the fact that it contains markers that organizations can use to connect disparate interactions means that they can also use machine data to help human operators turn all that data noise into context,” said Charles Araujo, Intellyx, in the paper Machine Data: The Secret to Winning the Digital Experience Arms Race.

Devo Service Operations comes on the heels of inclusion as a Strong Performer in the Forrester Wave™: Intelligent Application and Service Monitoring, Q2 2019, as well as inclusion in Gartner’s 2018 Market Guide for AIOps.

For more information about Devo Service Operations, please visit www.devo.com.

About Devo

Devo is the data engine behind today’s digitally-driven enterprises, helping organizations maximize the economic and operational value of their machine data. The Devo Data Operations Platform delivers real-time analytics on streaming and historical data to turn machine data into actions that help enterprises achieve sustained performance and growth. By collecting, enhancing and analyzing machine data, Devo provides business-driving insights for IT, security, and business teams at the world’s largest organizations. For more information visit www.devo.com.