IBM commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying Netcool® Operations Insight (NOI). The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of NOI on their organizations.
With NOI, customers can create a single view into the health of systems, using integrations to bring all of their infrastructure and application environment into one consolidated dashboard. Event filters, deduplication, correlation, and event grouping reduce the number of actionable events presented to operators to facilitate quick problem detection. Event history, event enrichment, and integration with service desk systems allow for faster problem diagnosis and escalation to subject matter experts (SMEs). Instead of focusing on basic tasks that can be automated, operators can discover new insights with a consolidated view, analytics capabilities, and additional tools, like Predictive Insights, to identify problems before they impact services. NOI enables operations teams and SMEs to manage events and incidents cost-effectively and to improve availability for key business services.
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